Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

I went to Gerhards Appliance in Glenside 3/9/2020 to purchase a new electric range because my old one had burned out. I visited them after having called several appliance stores and talked with whoever answered the phone to get prices and information. They had the best prices for my item, but also were the most informative. The person I spoke with over the phone was Rachel and she was also the person I worked with when I went to their Glenside store. She was very courteous, very generous and patient with her time, and very informed about the GE range I was interested in. She was very careful to be sure i had all necessary print outs of information with regard to the range. Definitely highly recommend this sales person at Gerhards. I will write a separate review when I get delivery and installation.

My dishwasher was installed yesterday and to my dismay it was leaking. I called customer service this morning and within an hour Bob, the technician was at my house looking for the problem. I am the curious type so was watching Bob's every move. He was efficient and located the culprit in a very short time. The gasket around the soap dispenser of the dishwasher was crimped. While there I told Bob I thought I smelled gas. He checked the new stove. He was able to untangle the hoses and tighten the connection. I was very pleased with the service received by everyone at Gerhards. Everyone at Customer Service was top notch.

Easy shopping experience. Prices excellent. Delivery was as scheduled and professional. Very happy with thd gas range purchased.

Fast installation, great selection and good price.

Absolutely the worst customer service, I will never ever ever ever ever recommend this place to anyone. Rachael was the rudest person I have ever dealt with. #RUDE!!!! Please do not use these people, PLEASE!!!

On November 18, 2019, I purchased a dishwasher from the Gerhard’s Appliances Glenside store. When the installer pulled out our old dishwasher, he said that it was over 40 years old. He said that he needed to go out to his truck to get a connector that would accommodate the new dishwasher. He said that the new part and installation would cost $125 and had to be paid in cash. I gave him the $125. After he left I looked at the bill. Two of the itemized entries were: INSTALLDW (Install Dishwasher) $150 P-DWKIT1 (DishwasherInstall Kit) $25 I called the Glenside store and spoke with Manager #1. He told me that he would get back to me. He never did. I called again and spoke to Manager #2. She said that Manager #3 would get back to me. He never did. I called Manager #3 three times and each time I was told that he was “engaged elsewhere in the store”. I called a fourth time and told the receptionist that I would wait for Manager #3 to come to the phone. When Manager #3 came to the phone he said that he had discussed the matter with the installer, who said, “It never happened.” I wrote an online review saying that I was unhappy with the service I received from Gerhard’s appliances. I did not list the specific details as I hoped the problem could be resolved. A Gerhard’s “business employee” responded to my review. I sent her a version of the above letter detailing the problem (mentioning the names of Gerhard’s staff with whom I spoke). She responded that she sent my letter on to the appropriate persons in the company and that they would contact me to discuss my concern. It is over two months since I was told that Gerhard’s would respond. They never responded, so I am making my letter public (with the names of the installer, managers and business employee redacted). If you deal with Gerhard's and the installer asks for additional cash, I suggest that you call the store manager and ask him/her if the installer is being honest.

Gerhard’s Excellent across the board. Best Buy failed again (x100!) “WORST BUY” Gerhard’s had the d/w Best Buy sold me- (but then BB said “out of stock” day of delivery!!) Gerhard’s- got same d/w to me in 2 days, installed, informed, done. I’d waited one month for the BB one??? Never used Gerhard’s before but will alwaYs now. Friends locally had same great things to say

Just purchased a over the range GE microwave over the phone. David Reece was helpful and processed my request quickly, saving me a long trip to the Ardmore store. Have previously purchased a dishwasher, range, and refrigerator from the Glenside store. Service was excellent and prices were lower or equal to the big box stores, as verified at the point of sale via a Google search of the make and model.