Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Among the many issues I had with my order the customer service has been a disgrace. This is a copy of what my salesperson sent me after a week of me trying to get in touch. "I do my best to keep up with all communication that does come through. I prioritize communication where things are not working and service is needed. If your email stated something wasn’t working I would have responded faster."

BUYER BEWARE - NEVER NEVER -NEVER DEAL WITH GERHARDS APPLICANCE. NO CUSTOMER SERVICE, NO WARRANTY SUPPORT, NO COMMUNICATION!!!!

Very easy process. Needed a refrigerator ASAP. Went to the Malvern store I was in and out in 20 minutes. Had exactly what I was looking for. They delivered in 2 days and set everything up and took the old refrigerator. The guys who delivered were great! I would definitely got back there.

I setup a purchase online through the website because I heard Gerhard's was such a good place to buy appliances. I paid for it and received an email confirming the purchase, very easy process. I received a call in less than an hour to setup delivery. That was a very easy process too an delivery was going to be quick. I received a call 10 minutes later stating that the washing machine I purchased was already sold and they had other washing machines available. What? That is called a bait and switch in the business world. The person I was working with sounded like she didn't give a s**t and told me that it should have been marked sold and she was going to talk to that employee about this. I should have been offered a comparable washing machine at the original purchase price.

I purchased a dishwasher on March 2. Was informed the door panel color I wanted was not in stock but would be in the following week. Finally got delivery on March 31. After installation, which I had paid extra for, I had to point out to the installer that he’d left part of the insulation sticking out from under the base plate so he corrected this. After he left we found that the moisture barrier strips had not been inserted. I called the delivery center and was told that they would schedule someone to come out the following week. When they let me know the day I said that I had a prior appointment and would not be home until 1:00 pm. They said it would probably be later but then today their updated information got earlier and so I eventually canceled my appointment. When the installers came I had to show them the instructions in Spanish as they appeared not to know what to do. They said I would have to pay extra for the uninstallation which I refused. Eventually their supervisor said it would be taken care of by the company. Very disappointing as our previous experience with the company had been great. Will definitely not use them again. Plenty of other small businesses to use in this area!

I would NOT recommend buying anything from Gerhards, their customer service is horrible, had a defective fridge delivered by them 2 months ago, had to contact Whirlpool after Gerhard's wanted to fix them but could not. Two months later still not resloved, had to get their dir of sales involved now he is ignoring the situation. Had this happen 10 yrs ago with Lowes and they just replaced the defective applic no questions asked. If you need a new applic DON'T shop Gerhards.

The absolute worst service experience. First and last time using Gerhard’s Appliances. I was emailed two delivery time frames. I accepted 8-12am. Driver calls me @ 6:31am asking where I am? Shows up @ 7:08am. We were sleeping. I contact the driver and he tells me I should have been ready. Customer Service is not available until 9am to discuss the matter. I email customer service, explain the situation and ask them to contact me. No one contacts me. The only email I receive is a confirmation my order is cancelled. No explanation for what happened or an apology for the inconvenience. I would rather pay more money elsewhere than deal with this level of poor service again. I was ready @ 7:30am for my delivery window of 8am-12. Your drivers decided to make their own schedule with total disregard for the customer and your customer service team provided zero concern.

Disappointing on both occasions when we had no other choice but to use Gerhard's, first for a new refrigerator and then over a year later for a replacement stove. In both cases, customer service was horrible. Once the sale was made, it was as if we didn't exist. Indeed, walking into their store when there were issues with our refrigerator that had not been addressed was an exercise in frustration as I stood there for many minutes before any of the staff sitting further back with nothing to do bothered to help. Same with the stove; it was installed but clearly something was not measured properly since it could easily fall down into the space below it. After the installer said he would order a part to fix it, over a month later I still had to contact Gerhard's to ask them to reach out to him for an update, and they seemed to do so begrudgingly. We had many issues with our refrigerator as well, requiring two service visits, and it was apparent from the second service visit that the doors had not been installed in a level fashion. I would avoid them unless absolutely necessary.