Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Purchased an LG washer and dryer in Doylestown, salesman Mark Cooper, delivered 7/5/18. After first use, large amount of water leaked from bottom. Called Mark, he advised that a tech will come out to repair just one time and if not fixed he would order me a new washer. Tech was sent and said it was dispenser hose. I asked how so much water could come from such a small place, especially since it looked like it leaked from the bottom. He said he cannot look underneath because LG has a full panel underneath which encloses the mechanics and the whole panel would have to be removed in order to check. Part arrived and tech replaced. Washer leaked again, called Marc to have him honor his promise to replace the washer. Never heard from Marc. Called Marc again and he advised that he could no longer help me and that a T.J. from service was to call me. Never heard from T.J. Called my credit company to stop payment as I was not going to spend over $1,000.00 on a product that does not work and no satisfaction from company. I should have read all the Gerhard complaints from BBB, and Yelp (just to name a few) before I purchased from them. They have more than their share of service complaints. I purchased from them thinking their service (if needed) would far superior than the big box stores. Boy, was I wrong.

I purchased 4 new kitchen appliances. Rick from sales staff in Glenside was excellent. He was helpful, listened to what I was looking for, took notes, patiently answered all my questions, showed me various options offering suggestions, and was not overbearing. He provided a timely written quote. After the sale he was very helpful in explaining the installation and rebate process. He checked to make sure everything was in stock. Installation went seamlessly except when they went to install the dishwasher they realized it was incorrect color, stainless rather than slate. They contacted the office to get the process started for the right color before they left my house. The manufacturer had tagged the incorrect box. By the end of the week I had the correct dishwasher installed. I am pleased with the performance and look of the GE slate appliances. Only one minor comment, the refrigerator lighting is a little dimmer than expected for led lighting.

Had a great experience with Frank Kromer- he was very responsive and answered each question I had, while providing a seamless transaction. Highly recommend!

I recently bought over $15000 on appliances at Gerhards. I did it because they are local and provided a fair price. One of the items was a Thermador cooktop with a griddle. The sales person told me it was all gas but in fact the griddle is electric. I called and requested thet the replace the cooktop with an all gas griddle. After over a month of being jerked around I was told that the spec sheet they sent said electric and I should have reviewed it before I bought it regardless of what the sales person said per Richard Gerhard. I explained that since I saw the cooktop at the store I did not review the spec sheet because I assumed the sales representative knew the products they represented. I asked that the honor the mistake but Richard said No. I was even willing to pay for the installation of the new cooktop. So much for family values they promote in their web site. I even tried to reach Bud the Sr owner but no one would give out his extension or transfer me for fear of being fired. So much for being a local family business more like Best Buy or Lowe’s.

We recently purchased a GE appliance from Gerhards, and had an issue immediately. Service came out to diagnose the issue and then we waited....and waited....AND WAITED. After calling several times and speaking with different reps, our claim landed on Jessica Brunkel’s desk. I was already growing frustrated I have to say Jessica was professional, level headed, and so responsive in handling our problem. Even when our part was delayed again, Jessica took initiative and contacted myself, as well as GE (without me even knowing) and updated me before I even had the chance to ask! Our problem was eventually resolved, and I THANK Jessica solely for her efforts in making things happen. She was a pleasure to work with, and I hope she is acknowledged and recognized for her platinum service ethic! Thank you Jessica! Jill M.

In 2016 we purchased all brand new appliances for our new home including washer, dryer, refrigerator, range and dishwasher. We wanted to support a local business and choose Gerhards. We also purchased the extended warranty for all appliances. First, Gerhards delivered the wrong washer and dryer. After switching out two times, we had to pay to have a gas line installed since their service techs accidentally delivered the wrong version. It took over a month to resolve. We hoped it was a singular mishap, but not so! In the two years since 2016 every ONE of the appliances has broken including the fridge, stove, and dishwasher. Customer service has been a NIGHTMARE. WE WERE WITHOUT A STOVE FOR MONTHS. WE ARE CURENTLY MONTHS WITHOUT A DISHWASHER with no indication of when it will be fixed despite numerous calls. They contract out their service plans so there is no accountability and you cannot speak with a live person. When I finally get through, they say “we don’t know when the parts will be there.” This has been a PATTERN of incompetence, no working appliances, poor or no repairs and ZERO accountability. We would never buy from this company again. BEWARE. We are reasonable people, however, no amount of reaching out, begging and pleading leads to any adequate results. Their system is designed so that the customer has no ability to get products fixed in a reasonable time period. Horrible.. now we are contacting an attorney for beach of contract after over 14 technician visits for repair IN TWO YEARS! We can’t believe the amount of time we have spent trying to get brand new appliances repaired or replaced! The lack of integrity is astounding..and I would wish these experiences on no one.

My Frigidaire range stopped working after a power outage in my home. The tech came out and said that it would be over $700 in parts to fix the range. The range is 3 months out of warranty and Pete Siegfried (Gerhard's Manager in Doylestown) worked with Frigidaire to get me the parts for free. Great customer service! Ashley Williams from their Customer Service dept., called me to let me know that Dan their tech will be out to fix the range. Thanks for the Great Customer Service from Gerhard's! Have bought numerous appliances from Gerhart's and will continue to buy from them! Thanks All!

Taking time out to commend one of your Customer Service Representatives...Ashley Williams. We were having issues with getting a repair completed because repair part order ship location and service technician work orders didn’t jive! It took almost a month but with Ashley’s assistance, we finally have the repair complete! Thank you Ashley for your perseverance and sticking with me! A gem in customer service!