Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Jordan Harris was a prompt sales person at Gerhardt's as we have been without a refridgerator for a couple of weeks. Due to Covid 19 overall sales people all over are scarce. A local giant appliance store promised us a refridgerator and the night before never called us. My husband went to the store to get the number of delivery people and called and they didn't even know who we are. At Gerhardts , Jordan looked up our model and gave us a date which will happen in a couple of days. So far so good!!!!

This was one the most pleasant customer services experience I have ever had. Unfortunately, I don't remember the young lady's name, but I appreciate her so much.

Efficient process, friendly staff. Slightly disappointed to get a call the day before that they didnt have a washer to deliver the next day. Not sure how that could happen since I had purchased it the week before and how can you sell something that isn't in the warehouse. But they did come up with a solution of selling me a floor model, so that was better then nothing. I received a slight discount on the floor model and it was still delivered next day. Delivery folks were friendly and efficient. I find it strange that you have to submit a rebate form for the 'free' delivery and it then takes 16 weeks to receive that refund. Overall, good experience with a local, family owned company so I feel better giving them my money than giving it to the big companies.

One of the worst experiences, spent nearly four thousand dollars and ended up waiting for weeks for my refrigerator. The sad part is we had to call them a number of times only to be told our fridge was on back order. Never again.

Ian was very quick and professional with his email responses. The delivery team was great- got the old fridge out of the 2nd floor apartment and got the new fridge in and installed very quickly (around 10-15 minutes) without any issues.

I first called Gerhards to see if you had the appliance I was searching for. The gentleman who answered my phone call was great and professional. He confirmed my order. When I arrived to the store, I was greeted pleasantly. It took no time to complete the sale. My delivery day was just as successful as evidenced by the deliverymen arriving when they said they would and completing their task in a reasonable amount of time. I think they without any doubt demonstrated excellence. Big thumbs up!

I recently purchased a new dishwasher at Gerhard's. I spent a little more money to upgrade to a brand that I was told was the quietest (the salesperson told me this, and the ad copy on Gerhard's site lists "quiet" as a main feature of the dishwasher). It's a lot louder than I expected, and I wish the salesperson would have been more honest with me, because I would have chosen a cheaper model. I emailed Gerhard's about this issue a week ago - the day the dishwasher got delivered, and haven't heard a reply. I'm reluctant to recommend them or shop there in the future.

Great pricing, and even better customer service ... Ian was great to work with!