Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Ian, Professional and helpful

I am updating my review after Ian and the team at Gerhard’s made it right after making a mistake. I was contacted first thing in the morning after the issue and was told they were able to resolve it and get my elderly relative their refrigerator that day. So instead of having to wait a week after the mistake, they got it fixed right away and we got the frig. Ian apologized and owned the issue which was very much appreciated and he did everything possible to make it right. Thanks very much Ian and team. You were able to turnaround a situation that started out stressful and hectic and made us all feel good at the end of it. Appreciate all your extra effort during these trying times. Stay safe and thanks again. First review - I’m very sorry to have to rate Ian so poorly and I see he has quite a few good reviews. I wish I had the same experience but it was bad. Hoping he makes it right. I received an email confirmation of a delivery for a refrigerator from Ian (scheduled for one week after order). The day before I hadn’t received any phone call confirming the 4-hour time window and when I called, the sales person said there was NO date scheduled in the order at all. Ian must have forgotten she said. Mistakes happen, I get it, but my 82-year old aunt really needs a fridge during these crazy times as hers broke. We purposely went with Gerhard’s because of the delivery and availability and paid more so very disappointing that someone dropped the ball in a big way.

Ian Chapin is great! We work with him exclusively at Gerhard's as our sales appliance rep and have been extremely happy with his level of customer service, his extensive knowledge of appliances, and his friendly demeanor. Thank you for being a wonderful trade partner! - Stephanie @ Bellweather Design-Build

Ian promptly responded to me questions about the availability of freezers. Thanks so much, Ian - Jan

Thank you, Ian, for prompt and professional service and thank you Gerhardt’s for always being there.

better prices than big box stores and other online retailers, and yet you still get personal attention, which is really remarkable / unusual in this day and age.

Ian was great! The fridge we ordered was no longer available, so he got in touch with us right away, and we were able to order a different model. Friendly and helpful!!

Ian provided courteous customer service and I was able to quickly process and pay for my order as well as schedule my delivery. Will definitely be returning to Gerhards for future business