Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

very helpful and responsive. he reached out to confirm my order. answered my questions and immediately provided direct contact info. and that was AFTER i already place my order online. Great job Ian! Thanks very much!

Earlier this week I purchased a new washing machine at your Doylestown store location. Brian Friedman was the sales representative who waited on me. The store was very busy that morning, and although I only waited a few minutes Brian apologized for the wait. I tend to ask a lot of questions and Brian took the time to answer each one and provide me with options that I needed. Rachel Prince in customer service handled my check out. She was great to deal with as well. Over the next couple of days I emailed Rachael with multiple questions on meeting competitor pricing, extended warranty options and rebates. Each day she got back to me promptly, and always with friendly attitude.. Rachael was also able to provide me with a refund, meeting a competitor's sale price. There are many appliance retailers to compete with today, but most no longer have good and consistent customer service. Pricing is very difficult to compete with these days, but Gerhard's great customer service is what will set them apart from other large retailers. Please express my thanks to both Rachael and Brian for their patience and great service. Leo G.

My interaction with Gerhard's went in a few different ways, with the end result being ultimately overwhelmingly positive. We had reached a breaking point where we felt like we had reached a point of no return, but Ian (eCommerce group) stepped in to save the day. His customer service went so far above and beyond, that I don't know that I would buy appliances elsewhere. Our project extended over a large period of time, their flexibility and coordination with our products and deliveries were impressive. Everything came in as expected and was in great condition. Very happy with the overall experience - even with the hiccup - as the results and effort in the end were incredible and worth it.

At June 5 2020 I bought three piece appliances from Gerhards Appliance, they got the best price, other stores can't beat it, and good service.

I have bought many appliances at Gerhards in the past partly because their in-house service department was great. No longer. My first experience with their new service arm Fast Appliance Repair will be my last! The tech came to check why my ice maker wasn't making ice. He checks ice maker, it is working but no isn't getting water. He tells me to turn off and then on the water valve in the basement. Ice maker starts working. I accept the $89 diagnostic fee. But I was charged an additional $60 for labor when he didn't repair anything. And when I called to inquire about the charges the customer service rep says he'd check on it and get back to me. He didn't. When I called a second time, I learned the rep had written in my file that he called me and left a voice message, which was a lie. The new rep tells me the $60 labor fee was for the tech realigning the water line. But the water line was never the issue, it was the water valve in my basement, which he never even looked at. I will never again use this company for service.

Ian was prompt and helpful during the COVID crises to review products with us on the phone, find the availability and replace non-functioning appliances in a week! Many thanks Ian!

We have been Gerhard's Appliance Customers for over 10 years and have had excellent sales and service experiences every time. Most recently we wanted to purchase a new washer and dryer and we did not have the time to visit their Doylestown, PA location. We were put in touch with Ian Chapin in their sales department and Ian took care of everything for us. Although we had done some research on the Gerhard's website, Ian was able to answer all of our questions about features, pricing and delivery. Ian treated us like we were his most valued customers! After the sale, Ian made sure our special delivery instructions were passed on to their delivery team and everything went smoothly! Ian even followed up with us the make sure we had properly applied for our eligible rebates! We can't say enough about Ian and Gerhard's commitment to customer satisfaction!

I had a remarkably positive experience today ordering appliances by phone with Ian Chapin. From reviewing the dimensions of my existing appliances to make sure the new ones would fit to explaining available rebates, this was a first class experience. Even though I will have to wait a while for the new appliances to arrive as Gerhardt’s wait for them to arrive, Ian was very helpful in setting expectations regarding how delivery will ultimately work, including waiting for all items or delivering and installing them as they arrive. Thank you, Ian, for making this easy!