gentlebands.com Reviews | Read Customer Reviews of gentlebands.com

gentlebands.com Reviews | Read Customer Reviews of gentlebands.com

gentlebands.com reviews

269 approved reviews, newest moderated first

Micah M.
Sep 21, 2024
Not what we wanted, but it's nice
The shipping time was really fast! Very happy with how fast it got here. They inscribed exactly what I wanted and I'm very happy with how it looks, but I am kind of disappointed with how the ring turned out. We ordered the Parachute Ring which looks amazing, big cogs with little cogs. The ring we got doesn't have any big cogs at all, it's a lot of little parts. It does look nice if it isn't compared to what we originally wanted, we like it but we are disappointed.
Response from gentlebands.comOct 11, 2024
Hi Micah,Thank you for sharing your experience with us. We're delighted to hear that the shipping was fast and that you're pleased with the inscription on your ring. However, we're sorry to learn that the design of the Parachute Ring didn't meet your expectations. Your satisfaction is our top priority, and we want you to love every aspect of your ring. Please reach out to our customer service team at [email protected] , and we'll be more than happy to assist you.
Report
Keyleigh C.
Sep 13, 2024
I ordered a ring yesterday
I ordered a ring yesterday, I have messaged them multiple times needing to change the order and no response. I have messaged multiple times saying I need to cancel and receive a refund and no response. I am going to file a dispute with my bank over the charges. I want my refund immediately.
Response from gentlebands.comOct 11, 2024
Hi Keyleigh,We're sorry to hear about the difficulties you've experienced with your order and the lack of response to your messages. We understand how frustrating this situation must be for you, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that your order has been refunded. If you require any further assistance or have additional concerns, please don't hesitate to contact us at [email protected]. We're here to help and are committed to resolving any issues promptly.
Report
Mélodie G.
Sep 3, 2024
Not like pictures on the website
The product received really doesn’t look like the picture on their website at all. When I asked for a return they were asking pictures and after three emails nothing… the mention " 30-day No Question Asked Free Return ” is not true. Completely disappointed.
Response from gentlebands.comSep 11, 2024
Hi Mélodie, we are sorry that you were not satisfied with our ring. We value your feedback and would like to make amends. We have processed your refund on September 3rd and we apologize for any inconvenience caused. If you have any additional requests or need further solutions from us, please feel free to contact us at [email protected]. We will respond promptly and do our best to resolve the issue.
Report
Cmp
Sep 1, 2024
Excellent service
I had to cancel my order and their response was really quick and positive. The next day I already had my refund and the cancellation of the order. Excellent service!
Response from gentlebands.comSep 11, 2024
Hey, we wanted to extend our heartfelt appreciation for choosing Gentlebands and taking the time to share your positive experience. Your support has made a significant impact, thank you for trusting us with such a special moment.
Report
Lucienne S.
Aug 30, 2024
Ordered my ring
Ordered my ring, needed engraving changed, was not a hassle communication was great, ring arrived and engraving as requested, and looks as per photo, very happy customer
Response from gentlebands.comSep 11, 2024
Hi Lucienne,Thank you for choosing Gentlebands. Your review means a lot to us, and we're thrilled to hear that you love our ring. We're committed to delivering quality products at reasonable prices and providing exceptional service.
Report
Jim P.
Aug 16, 2024
I ordered a ring and (my mistake) was…
I ordered a ring and (my mistake) was the wrong size. Emailed them the next day received a response. They said: No worries, send us the correct size and we will send another out. There was no additional charge. Completely satisfied with the company.
Response from gentlebands.comSep 11, 2024
Hey Jim, we are delighted that our ring met your expectations. Thank you for your kind words and continued support of Gentlebands. We appreciate it!
Report
John F.
Jul 25, 2024
Wedding band fell apart in less than a month
I purchased a wedding band and it literally fell apart in 3 weeks. I have not been able to contact the company. The ring feels incredibly light which makes me think the metal composition is what is advertised. Complete junk
Report
Michele F.
Jul 15, 2024
Frisco sales-us is a SCAM
Frisco sales-us is a SCAM! Product not shipped, will not reply to emails. Deleted my account.
Response from gentlebands.comJul 18, 2024
Hi Michele ,We're truly sorry to hear about your experience! We deeply regret any inconvenience caused during your shopping experience. We highly value your feedback and will take prompt action to resolve the issue. Please contact us at [email protected], providing your order details and any related information. This will help us get a comprehensive understanding of the situation and resolve the matter as quickly as possible. We assure you that we will take your concerns seriously and provide a satisfactory solution. We sincerely hope to regain your trust and deliver a pleasant shopping experience for you.
Report