gentlebands.com Reviews | Read Customer Reviews of gentlebands.com

gentlebands.com Reviews | Read Customer Reviews of gentlebands.com

gentlebands.com reviews

269 approved reviews, newest moderated first

Andrew H.
Oct 5, 2024
Great customer experience
I ordered my ring from gentlebands a few weeks ago. I wanted something a bit different and had it printed with an inscription. The invoice came through and the ring arrived within the time the company had stated. It looks like good quality and is exactly what I wanted. I unfortunately ordered the wrong size so I emailed the support team who first sent me a ring resizer and then offered for me to keep my existing ring and they will send the correct sized one for no extra charge. I have read other reviews about pricing etc and have to disagree, the customer service I have received has been excellent and I would recommend gentlebands to anyone. They have responded to each of my emails within the same day and I’m in England so there is always going to be a time difference. The sizing issue wasn’t there fault and being offered a free replacement wasn’t something I expected. The ring I ordered is great quality and exactly what I wanted.
Response from gentlebands.comOct 11, 2024
Hi Andrew,Thank you for sharing your positive experience! It's great to hear that gentlebands provided you with excellent customer service and a high-quality ring that met your expectations. Your detailed review will be helpful for others considering their products.
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LESLYN A.
Oct 2, 2024
Difficult to Contact
I ordered a ring and not 10 minutes passed, I sent an email asking to cancel the order. The invoice arrived with the 2nd October 2024 as the date, when in fact the order was placed on the 1st October 2024 No one has responded to me or tried to contact me.
Response from gentlebands.comOct 11, 2024
Hi LESLYN, We're sorry to hear about the inconvenience you experienced with the mismatch between your order cancellation and the invoice date. We understand how frustrating this situation must be for you. Please rest assured that your order has been cancelled and a refund has been processed. If you need any further assistance, please feel free to email us at [email protected]. Your satisfaction is important to us, and we're committed to resolving this issue promptly.
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Faye S.
Oct 1, 2024
Stunning Ring
Hi I ordered the Star Trek ring for my husband in June in time for our August wedding anniversary, it arrived in good time, well packaged and engraved. I was over the moon as some reviews of the company had been quite poor. I would order from them again and the ring is stunning and he gets compliments all the time. We are in England so I allowed enough time for the ring to be delivered in case it needed to be amended or changed.
Response from gentlebands.comOct 11, 2024
Hi, Faye! Thank you sincerely for choosing Gentlebands and sharing your positive experience with us! Your support means the world to us, and we're genuinely grateful to have had the opportunity to be a part of your journey.
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Laure B.
Sep 29, 2024
Scam on quality and price
Just make a ggogle lens with one of the rings and you can find in amazon for 25$ or other cheap website. Big scam
Response from gentlebands.comOct 11, 2024
Hi Laure,We're sorry to hear that you're feeling this way about your ring. While visually similar rings might be sold at different prices on other websites, there can be significant differences in materials, craftsmanship, durability, and the level of customer service provided. We take great pride in the quality of our products and the satisfaction of our customers. If you have any questions or concerns about the value or authenticity of the ring you purchased, please don't hesitate to reach out to us at [email protected]. We're here to assist you and are committed to resolving any issues promptly.
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Blake T.
Sep 28, 2024
So got my ring in that's supposed to be…
So got my ring in that's supposed to be kona wood, turquoise and deer antler. You can obviously see that the "turquoise" is a printed sticker laid in the ring. Super cheap junk.
Response from gentlebands.comOct 11, 2024
Hi Blake, We're sorry to hear that you're not satisfied with the ring you received. We take great pride in the quality and craftsmanship of our products, and we're concerned to learn that the turquoise appears to be a printed sticker rather than genuine turquoise. Please accept our sincere apologies for any disappointment this may have caused. We would like to resolve this issue for you. Please contact our customer service team at [email protected], and we'll be more than happy to assist you. Your satisfaction is important to us, and we're committed to making this right.
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Wendy D.
Sep 28, 2024
Re-sized ring being replaced
The delivery took much longer than expected as we did not realize it was drop-shipped from China. They were responsive when asked about the tracking. The ring was beautiful and exactly what we ordered on receipt, however, it is too big and therefore un-wearable. We have received a helpful response from them and they have indicated they will replace the ring re-sized as needed, which we are pleased with as we do love the ring.
Response from gentlebands.comOct 11, 2024
Hey Wendy, we are delighted that our ring met your expectations. Thank you for your kind words and continued support of Gentlebands. We appreciate it!
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Roberta S.
Sep 28, 2024
SCAM
SCAM! I ordered a ring from this website August 31st. It shipped on September 1st, from China. I have not received the ring and the tracking link I was sent tells me it hasnt even arrived in the US yet. Their website says it will only take 5-7 business days to receive an order. My wedding is now in 13 days and its looking like I will have to purchase another ring. I reached out to the company, hopefully I can get a refund. Their physical address is in Chicago so I didnt think the ring would be coming from China. Dont order from them.
Response from gentlebands.comOct 11, 2024
Hi Roberta, We're very sorry for any inconvenience you've experienced. We collaborate with skilled artisans and workshops around the world and operate multiple warehouses. To ensure efficient delivery, we select the best warehouse based on the ring size you purchased. If you need any assistance or have any questions, please don't hesitate to reach out to us at [email protected]. Your satisfaction is important to us, and we're committed to providing you with the best service possible.
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Dec H.
Sep 23, 2024
The rings are drop-shipped
The rings are drop-shipped and marked up heavily ive purchaced a ring under "VAKKI 8mm Black Tungsten Carbide Ring Celtic Spiral Pattern and Red Guitar String Inlay High Polished Comfort Fit Size O to Y" from amazon wore it for atleast 2 years and it cost me around £20 i found the esact same ring on this site costing £120 going by "The Tide" The site dresses the rings up to look like theyre worth alot of money and i think they look like theyre worth more then 20 quid in person but when Vakki sells the esact same drop shipped rings for ⅙ the price its hard to let that slide
Response from gentlebands.comOct 11, 2024
Hi Dec,Thank you for sharing your experience and feedback with us. We understand your concerns regarding pricing and the similarities you've noticed between our rings and those available elsewhere. At Gentlebands, we take great pride in the quality of our products, the materials we use, and the craftsmanship that goes into each ring. Our prices reflect the value we strive to provide in terms of design uniqueness, durability, and customer service. While some rings may appear similar visually, there can be significant differences in the quality of materials, the attention to detail in craftsmanship, and the level of customer support offered. We are committed to ensuring that each of our rings meets high standards and that our customers have a positive experience from purchase to delivery and beyond. We appreciate your feedback and take it seriously as we continually work to improve our products and services. If you have any specific questions or if there's anything we can assist you with, please don't hesitate to reach out to us at [email protected]. We're here to help.
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