gentlebands.comReviews of gentlebands.com

Scam website. Rings made with cheap materials. Customer service is awful. STAY AWAY.

First thing first THANK YOU SARAH FOR ALL YOUR SUPPORT. I did have to wait I wild but not due to their mistake, somehow my address got crossed but Sarah from service, was extremely helpful and fixed it in no time what so ever. Got the ring and was 100% as described, the size is also perfect, quality is also amazing, totally with the money I spent. For all the people that ask if this is a scam company, I can only say this They are as real as it gets and also very helpful if something goes wrong. Thank you so much to everyone at Gentle bands Kindest of regards Matt

This company is full of slimy thieves. I placed an on October 21, 2024 I then 10 minutes later decided against the ring and tried to cancel my order all the email state that they’ll try and exchange it. They refuse to give me a refund and now I won’t answer any emails. I just want a refund I’m getting married November 1, 2024 and now I can’t afford to buy a new ring because they won’t refund me the money of a ring that I will never receive.

Great customer service and the ring is beautiful! I ordered a wedding ring in the size that I was measured to be. When it arrived, it was slightly too big. I emailed them and told them about it and received a response fairly quickly. I also wanted to add the engraving and told them what I wanted it to say. They made a new one and got it sent to my before my wedding day with no extra charge. I highly recommend!

Order #198795 My wife ordered me a wedding band for our wedding and the size was too big. They said they will replace the ring with a different size within so many days for free. So we immediately ordered a new ring a bit smaller. We got a response saying it will be 10 days until the fabricator is done, and that was on August 12th. It's been atleast 60 days since then and we haven't gotten any update or response. The ring is awesome, but just too big. So we are incredibly disappointed on how i can't wear it, and now we are worried we are never going to get the right size we ordered. We are not wealthy, and this breaks our heart that people can be so dishonest about something that means so much.. Even though they said they will send a new one if the size is wrong. So far they are not honoring their warranty or anything they have stated about replacing. I would be willing to update my review to a 5 star with all good things to say, but we would have be valued as a customer. Which means sending the ring they promised. False advertising is illegal, and the authorities and better business bureau will be getting a report if the issue is not fixed.

EDIT.... 29/10/24 I'm not sure what is going on with reading reviews but I'm wondering if its other companies trying to sabotage a business because Ive just received the replacement engraved ring with no delay, ans great communication throughout (No im not a relative or work for this company) Wow!!! What a fantastic company. I've recently purchased an engraved ring, and my error of ordering the wrong size Sarah replied with a quick response and I'm awaiting replacement with no charge. Ring itself was faultless Customer Service outstanding.

0 stars!! I placed an order for a ring on 10/3/24, received a tracking number on 10/6/24. The tracking has been stuck on the following since 10/8/24. “Departed Shipping Partner Facility, USPS Awaiting Item. Was supposed to be delivered in 7-9 business days. It is not day 10. When I emailed them for information today got what seems like a generic AI response, guaranteeing they care about a hassle free experience, with no real information. The address online is Tokyo, the address on my invoice is Chicago. There is no customer support phone number. I have asked for a refund, but don’t believe I will get a response. This was there response to my email: Thank you very much for your letter! I fully understand your concern for logistics information, and I will continue to follow your order information to ensure that valuable packages can be safely delivered to your hands. Your parcel is being transported. We have urgently urged the logistics company to update the logistics information as soon as possible, so that you can find your order information as soon as possible. We know what you expect from receiving the perfect product, so we will do everything we can to ensure that your shopping experience is pleasant and hassle-free. Thank you again for your support and patience. If you need any additional assistance or have any questions, please feel free to contact us. As always, we will support you and ensure that your shopping experience is pleasant and hassle-free. Have a nice day! Sarah Customer Satisfaction Gentlebands.com

First, let me preface by saying, we love the ring and the quality as my fiance is sensitive to some metals. However, ordering the wrong size was my error. We need the ring to be a 7.5. (seven and a half). Unfortunately, I have made several attempts via email to contact your company to exchange the ring I purchased for my fiance with no response. I have checked my spam and promotion folders in Google as some emails get directed there. After reading reviews on Trustpilot, that seems to be the only way to get a response from your company. Again, we love the ring, we just need to exchange it for a bigger size. **Should I actually receive a response from your company and have a good customer experience, I could always amend this review but as of now, the jury is out.