gentlebands.comReviews of gentlebands.com

I bought my husband a ring and it came quickly. I ordered the wrong size, and they replaced it no problem at all. I also requested a different style which they were able to do as well. The replacement ring arrived quickly as well. The ring is perfect size, great quality, and beautiful in person. My husband loves his ring! And to top it off, the customer service received was spectacular!

Bought a ring for my son. I got the wrong size they replaced it immediately. So happy with the ring and the service.

I brought from here after seeing a friends rings which was the same as the picture on the website. Having read other reveiws was quite amazed at some of the bad feedback, my experince was excellent there was delivery issues with yodel losing my rings so contact customer service and got reply to some very precise questions which no AI or chatbot would be able to answer. As yodel messed up I was issued with a refund as I had a medical emergency to attend and the replacement offered would not arrive in time. The compassion shown would have been impossible to be generated by AI ... all in all a very positive experience with this company and hopefully will buy again if all goes well .

Extremely efficient, responsive and kind support. What a wonderful customer experience - thank you! *****

Firstly - I did not actually purchase a ring from them so to be clear I did not see the ring I was interested in other than from pictures. However - after reading reviews about Gentlebands it prompted my to do a google lens search of the ring I was going to but from them. This resulted in me finding a Etsy seller who had the exact same pictures as shown on Gentlebands website (plus many more clearly taken at the same time). I emailed Gentlebands customer service to raise my concerns. To be fair I got a prompt reply which stated: "We Gentlebands are a company dedicated to designing and producing unique meteorite fragment jewelry. All of our product images are taken by our professional photographers internally, ensuring the authenticity and quality of the images." I returned an email to this asking if they had a different picture they could return of the ring with perhaps something which could tie it to them (their logo or card etc). The next day they did provide an image which (to me) confirmed my fears that they are producing cheaper quality replicas of other sellers products (whilst using images they have not produced to sell them). For info - the one on Etsy was four times the price of the one they are advertising (and the difference in quality showed as to why!). I would definitely do your own research before deciding to purchase from this company.

Maybe not a scam per se, but as close as it comes without totally stealing. A sub-par product, misleading website, and AI "customer service" named "Sarah." Good luck getting a refund, despite the promise on the website. I'm just glad I used my Amex card and was able to dispute the charge. STAY AWAY

The Mrs finally bought me back an engagement ring so I took a chance and have been very pleased with my ring ! It looks like the pictures on the website and fitted perfectly with great engraving inside the band ! Ring came quickly too .Well do e gentlebands

The rings came quickly within a few days (from China to Europe) and they looked like on the picture. The style was just not right for my fiancé’s bone structure so we want something different. I sent an email asking for a refund and had to repeat that question 3 times + become very assertive before they helped me. The initial replies came quickly but each time was the below message with one or two sentences modified. ”I'm sorry to hear that you have decided to request a refund. But please reconsider, we are very eager to provide you with the ring you want. Our exchange service is very convenient. You can visit our website, choose the ring style you want to exchange, and tell me the style and size you need to exchange. I will update your order information immediately and send out a new ring as soon as possible. At the same time, you do not need to pay any price difference. If there is any difference, we will compensate to ensure your satisfaction. If you're not sure what kind of ring you like, I can also provide you with some advice to help you find the perfect choice. We sincerely hope that you can reconsider your choice of changing the style and look forward to your reply. If you need any help or have any questions, please feel free to contact me at any time. I will do my best to provide you with support and services. Thank you again for your support and cooperation! Wishing you a wonderful day!” After I became openly angry and wrote a review my request was honored and the refund was processed in one day. All is well if the end is well, but I have had more pleasant shopping experiences. For a consumer in the EU, used to refund requests being honored immediately and without questions, I think that it’s sufficient to ask once to reconsider