General RV CenterReviews of generalrv.com

Delivered my 2020 Newmar Dutch Star on January 27th. Many calls to the service writers, from then to today 2/16/26 the coach had not been looked at. Sat in their yard for 21 days, I went to pick it up today, batteries were dead, had to jump start the coach. They lie, and complain about their lack of Techs, I wonder why. I will never do business with this company! I've had 4 class A coaches. Had my service done here when it was Independence RV the service then was perfect, honest and reliable. It WAS the best place in Florida to get service work completed. Maybe Newmar will find out and end them as a dealer. So frustrating!!! I want to add that the GM of the property came to see me, he had NO concerns about my issues, just defended he property, not one suggestion on what he may do for a frustrated customer

Worst experience with any dealer ever. Had a deal in place with General RV in wixom michigan to have an RV shipped to us in Las Vegas. Put a deposit on a deal where terms were agreed to, dealer calls back and said they needed 5k more than the agreed terms. Nope. Then we found another NEW Unit available in Mesa Arizona. Arranged a viewing time with dealer as we would be making a 315 mile trip just to see it. When we got there, the unit had been wrecked with extensive damage, yet no one mentioned it to us despite knowing we were driving from vegas. General RV management is avoiding us. Absolutely horrible customer service.

Don't waste your time with these people.made offer on Internet drove two hours to see a woreout unit. They say how well they check them out.this was a motorhome I asked did you change the oil in it response was they do not work on the drive line you would have to take it to a ford dealer.now isn't over half a motor home the drive line.so how well are they checked out witch by the way they charge $2000.00 dollars for what a joke then wouldn't even come close to what I offered.place is an absolute joke.

Do not buy from them! It’s a good sales experience until you get to the delivery day and then the dishonesty starts. On top of that if you’re waiting for title paper work to be sent out of state it’s a nightmare. Totally incompetent admin staff. Save your self the headache and go elsewhere.

If I could give a 0 I would, the worst dealership we’ve ever come across. We bought our camper new from them and have had nothing but problem from day 1. Now fast forward almost 3 years and we break down on the way to Florida. We’ve had 5 flats and don’t dare to travel without a spare after we sat for hours on the side of the thruway . We ended up finding a campground near General rv so we called them with our delemia and they could care less, we can’t even get them to answer whether or not they ordered us a spare with a rim after my husbands called them numerous times! Also Since we been here which is going on the 3rd day our hot water tank blew a hole so we have no water ( a whole new hot water system was put in first year) and our microwave broke. We finally found a Company Mikes mobile RV that are going to squeeze us in and get us back on the road. The camper we bought is a 2022 Crusader, looks are deceiving!!! It’s a camper built during Covid, ands not built very well! I’m waiting for someone to get seriously hurt then maybe someone will listen, I’ve certainly complained enough to manufacturer and General RV!

I took my 2024 41’ holiday rambler to from Long Island NY to the west Chester PA locationfor a warranty issue obviously a very long expensive drive for warranty issues. To begin with they had to order parts which made the unit sit there for about one month and being at the weather started getting colder. It was a decision to winterize it. They charge me almost $900 to winterize my unit that sat there because of the issues from the manufacturer, they made me pay this which was an absolute rip off no discount no mercy I will never ever buy a unit from General Rv. It was a horrible experience when I bought it they lied through their teeth about any warranty issues I could do it locally, which was not the case. I had to bring it all over the country and they could care less never again and they actually lost customers because I had two good friends go to other retailers to buy class a units. Take my advice stay away from General Rv.

From the beginning they rush you - lie to you and try and cheat you. I am currently trying and have been for weeks to get them to fix small problems on my new RV and the negative experience has soured my belief in people. Most of the crew at this location are liars and misleading any and everybody. We continue to try and get the help we need but i am in a position to move this up a notch - this is downright fraud. Do not deal with these people - go to another state if you have to. i can tell you lots - just ask. I worked hard to be able to make this purchase - just to be cheated. We have even made several attempts to get in touch with the General Manager of this location - recorder messages of him getting our messages and still no reply from even him. That should tell you it all - Boy could I go on and on about how corrupt these people are. STAY AWAY FROM THEM AT ALL COSTS.

Service is the worse. Service advisors last maybe a month . Lies and repeated misinformation on service repairs. I will never recommend Ocala General RV. They are very good at misinformation and treating their customers like they are stupid. If I knew that this location has some of the worse repair reviews I would had never NEVER bought there!