General RV CenterReviews of generalrv.com

General RV in Salisbury is the worse RV dealer I have ever dealt with (I have had 3 RVs) and I feel a responsibility to future buyers to make them aware. This is the first and only review I have ever left so I am not a constant complainer. I bought a very expensive diesel pusher last summer and every aspect of the transaction has been horrible. Sales, vehicle delivery, parts and service have been horrible. I ended up having to go to the factory in Indiana to get my rig serviced. Advisors don’t return calls (repeatedly-not an isolated incident) and when you have an appointment to get your rig serviced-that’s only an appointment with an advisor; it will likely be several weeks before your rig actually makes it inside a bay to begin the actual work. The process is fundamentally flawed. They will not connect you with the service manager either. They list various department heads on their website but no mention of the service manager. Why is that? When you have an appointment at the factory; you have an appointment in the shop that day. Buyers should only buy a brand from this dealer that offers factory service and you should be prepared to take your rig to the factory for service. In my case, the factory did a fantastic job. Full days drive to Indiana but it was well worth it. Buyers should know what they are getting into up front.

I have known Keith for 15 years and bought 6 RV’s from him. Has always he was great, between Dee our sales rep, Ashley in finance, and Keith we could not had better service. We bought our first motor home instead of travel trailer and they got us the best choice of motor homes. I will recommend them to all my friends and family

Hate this company! Liars!!! Do not honor their promises....what lowlife cheats! Worst of the worst! A nightmare purchase! DO NOT BUY FROM THEM !!!! 🤑🤑🤨😬😬🤔

The company sold us a non-working air conditioner and keeps claiming that it worked. It only has a working fan that blows whatever temperature is outside. Unfortunately, we bought it in Ocala on December 8, 2026 at 55 degree day- so it appeared to be working as it blew in the outside air. They REFUSE to help us. Liars and Cheaters. Do NOT buy from them.

I'll keep this short and to the point. Bought a new 2024 Holiday Rambler. General RV Michigan is just bad. Sales experience at Wixom started well, then went to hell on delivery day. Lied to about PDI, walk through was a disaster. First night in coach, had a propane leak, awning sensor kept going off every 2 minutes, blah, blah, blah....service department had the coach for 3 months and only fixed 2 out of 10 warranty issues. Had them install roof vent covers and they screwed that up, had to replace all 3 roof vents, one now leaks! Now they won't even address an NHTSA recall for a different propane issue. If we had it to do all over, we'd buy used, inspected by a certified RV Surveyor, and deal with a certified independent repair facility with a good reputation.

Beware beware I drove 12 hours round-trip from Key West . to purchase a 2026 coachman, leprechaun I showed up started doing the walk around the first thing he showed me the awning wouldn’t retract the second thing, he tried to show me the strip lights in the back. Only one of them worked as I’m watching him fight the awning I noticed that there was white caulking spread all over the seam at the roof at the front of the RV didn’t notice on the other side of the front above the driver they have ran into something they were trying to sell me a wrecked 2026 and hoping I would not notice it when I did notice it. Nobody wanted to speak to me about it. Nobody came out to say sorry they left me and my wife in the showroom until we ended up just ended up, leaving never has a management from anywhere contacted me to apologize or offer me any gas money or anything to reimburse me for my time buyer beware this RV dealer is selling wrecked vehicles and they will not tell you and they hope that you just drive away with it. If I didn’t know what I was talking about this would’ve been my RV and I would’ve drove away with it thinking I did that we tried to get the manager‘s name or phone number or email address before we left and the girls at the front desk said that they didn’t do that BEWARE of this RV DEALER Stay Away ☠️☠️☠️☠️

Paid a $1000 deposit in Orange Park Fl and decided to not go through with the purchase due to an uneasy feeling about them. Turned out to be correct as we were originally told our deposit would be refunded in 3-4 days. After a week I emailed to inquire about it and was told we signed a non refundable paper. We absolutely knew we did not and asked for proof. They emailed a copy of a purchase agreement we absolutely never saw or signed!!! They forged my signature as well as my wife’s! We were also told we had signed a contract with US Bank. Also a lie as we didn’t find out we were approved until we left via a call. They refused to send a copy of that. We finally received our money back only after threatening legal action. I reported this to the Florida Attorney General’s office via online. Hopefully they pursue it! Last time I checked forgery was still a crime.

I purchased a brand-new 2026 Entegra Vision XL 36C for over $215,000. This was my first Class A RV, and it was supposed to be an exciting experience for my family. Instead, it has been nothing but frustration from day one. We initially visited the Dover, Florida location late in the day after looking at another dealership. The salesperson, Alicia, was kind and professional. My son immediately liked and trusted her. The RV we wanted wasn’t available at that location, but Alicia sent us photos of one at the Jacksonville store, and we fell in love with it instantly. We agreed to purchase it and scheduled pickup in Jacksonville about a week later. Everyone knew about the purchase and that the RV needed to be prepared for delivery. However, when we arrived in Jacksonville on December 17, 2026, the RV was sitting in the warehouse looking like it had just been quickly washed. During the walkthrough, we immediately found multiple issues: Defect in the driver’s chair Hot water heater not working Defective protective film on the front cap We were told they were waiting on parts for the water heater. After waiting three hours with no resolution, we were told to take it to Ocala since we live in Orlando and they would handle the repairs there. On the drive home from Jacksonville, we stopped at a gas station and my wife noticed a large scratch on the driver-side window. I immediately called David, the manager overseeing the walkthrough. He told me to send pictures and assured me Ocala would fix it. Days passed and I heard nothing from Ocala. I had to call them myself, and they had no idea what I was talking about. After several calls, I finally spoke with someone in service named Travis and scheduled an appointment. When I brought the RV in, Travis told me they could only fix the hot water heater and protective film at that time, and that the other issues would have to go through warranty approval. I honestly do not understand why warranty approval is my problem. I bought a brand-new RV. I shouldn’t have to fight to have factory defects corrected. The RV stayed there for two days. The hot water heater was repaired, but the protective film repair was done poorly. Instead of fixing it correctly, the technician cut into the defective area and chipped the paint. On the other side, they attempted to “match” it and caused additional damage. Now the entire front cap needs repainting. To make matters worse, the $7,000 protective coating package they sold us had heavy overspray all over the RV. My son and I had to get on ladders and start cleaning it ourselves. While cleaning the roof and sides, we discovered multiple scratched windows on the side of the coach as well. At this point, my frustration was through the roof. Spending over $200,000 on a brand-new RV and discovering issue after issue is unacceptable. I immediately contacted Travis again. I also informed them that I would be leaving the country mid-January and had a planned RV trip at the end of February. I made it clear I needed these issues resolved before then. I spoke with Travis’s supervisor, who promised everything would be taken care of. However, when I called for an update, I was told the warranty company did not approve the claim — again, something that should not concern me as the customer. Now I’m being told the Jacksonville store has to handle the charges. When I contacted Jacksonville, I eventually reached Mike, one of the store managers. Shockingly, he had no idea about any of this and said it was the first time he was hearing about these issues. Now they are having a glass company inspect the scratched windows, and we are waiting yet again. I purchased my first Class A RV expecting quality, professionalism, and pride in the product. Instead, I have owned this RV for weeks and have not even had it at home for more than five days total due to constant service visits and unresolved defects. Buying a new RV should be exciting — especially when you invest over $200,000. It should not feel like you are fighting the dealership at every step to correct problems that should have been addressed before delivery. I truly hope this gets resolved quickly, and I will update this review once I receive the window estimate and final outcome. But as of now, this experience has been extremely disappointing and far from what anyone would expect when making such a significant purchase.