bruna P.
Don't buy it,and it's a top-of-the-line model
Subject: Stability concerns – suggestions for driver improvement and BSOD handling Dear Geekom Team, As you may have noticed from my previous communications, I’ve encountered yet another BSOD today on one of your mini-PCs, similar to the issues already reported in recent days. At the same time, I have been using an ASUS NUC 14 Pro for over ten days now, running the exact same operating system, software stack, and configuration. It has not experienced a single crash or unexpected shutdown. This strongly suggests that the issue is not related to software or configuration, but rather to unstable drivers or questionable hardware choices. While your devices offer good performance on paper, they come across as highly unstable in real-world usage. I strongly recommend that you pay more attention to the driver packages you preinstall (especially Wi-Fi and LAN drivers), and consider developing a diagnostic utility to collect and report BSOD events. This would give your technical team a much clearer understanding of what's working and what isn't in actual usage. If you aim to grow as a brand, you must also focus on these aspects. Offering a fast machine is not enough — it must be reliable, stable, and safe, even in more advanced or prolonged use cases (such as virtual machines, high network load, extended uptime, etc.). I'm available for any further technical insight if needed. Kind regards
Response from GEEKOMMar 19, 2025
Dear customer, We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you. First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us. We are committed to helping you solve problem now, and we will provide you with the best solution through email address. Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you. Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again. We apologize again for any inconvenience caused and thank you for your patience. Best Regards, GEEKOM Customer Service