GEEKOMReviews of geekompc.com

Had a query and got a fast reply. Very good service.

Purchased my GEEKOM A7 Mini PC over a year ago. Then following a recent upgrade to Windows 11 I needed to reinstall my activation key. Geekom customer service responded immediately with key. The A7 has been a great purchase!

The Geekom A8 with Ryzen 9 is an outstanding mini PC. It’s powerful, fast, and handles multitasking effortlessly without overheating. I’ve successfully run Docker, PowerShell, MariaDB, IntelliJ projects, and light AI tasks like image processing and object detection simultaneously without any performance drops. Customer service is highly responsive — if you have any issues, they’ll reply quickly and do everything possible to resolve your problem.

AVOID AT ALL COSTS – Worst Customer Service Experience of My Life! If I could give -100 stars, I would. This company operates with a level of incompetence and dishonesty that is beyond belief. I made the worst mistake of my life by ordering a PC from them on January 30, 2025—and I regretted it literally 5 minutes later after realizing I had ordered the wrong model not to mention reading all those awful Reddit reviews shared by a friend! I followed their cancellation policy to the letter: I emailed them immediately, submitted their online cancellation form, and followed up every single day. Radio silence. They completely ignored my emails. Out of desperation, I tried calling—but guess what? No phone support, only a WhatsApp number that no one ever answers. Red flag alert! At this point, I filed a PayPal dispute because something felt shady. And suddenly—magically—they responded only after PayPal forced them to on February 6. Their excuse? Chinese New Year. Absolutely absurd, considering: This was supposedly their Spanish team, as they claimed. No legitimate company abandons customer service for six days straight. Instead of fixing their mistake, they shipped the PC anyway, despite my clear cancellation request. They even had multiple opportunities to stop the shipment before DHL picked it up—but no, they just let it go out the door, completely ignoring my repeated emails. Their "solution"? I had to wait until the PC arrived in my country, reject the delivery, and then wait for it to return to their warehouse before they would even consider refunding me. Why? Their mistake, yet I had to suffer the consequences. I originally bought this PC as a gift, but thanks to their delays and negligence, I missed the occasion. Because this was a nearly $1,000 purchase, I couldn’t afford to buy another gift in time—so the entire event was ruined. And now, the final insult: They received the return nearly a month ago, yet they are STILL delaying my refund! Every few days, I get the same robotic email: "Please wait, it takes longer, we ask for your patience." Patience? After all this? This is not just bad service—it’s downright predatory. They ignore cancellations, refuse to take responsibility for their mistakes, and drag out refunds as long as possible. DO NOT TRUST THEM. I will make it my mission to warn everyone about this disaster of a company. Save yourself the stress, money, and frustration—go anywhere else!

There was a problem initially with my order it was shorted one of the items. I contacted Geekom customer service they assured me the problem would be rectified and they did just that. Shortly after my email they sent the missing item. They were polite, respectful, concerned and component. I was very pleases with their customer service and the equipment has been working well. Thanks From Charles

Isn't it interesting that Geekom only responds on Trustpilot when there is a positive review. Happy Valentine's Day!

I forgot to apply the $20 refund offered when I ordered my A8 Max Mini, but when I contatacted GEEKOM they quickly applied the refund even though I already ordered the item.

WHERE IS MY REFUND ???????? Re: [Shenzhen Jiteng Network Technology Co., Ltd.] Re: Re: Your GEEKOM Mini PC order has been received! Yahoo/Sent From:ve To:GEEKOM Support Team Wed, 12 Feb at 10:32 am No I have NOT received my refund ! ,and another 2 payments have being made to you thru AfterPay on Mon, 10/02/2025 $664.52 AUD Please refund all 3 payments immediately On Monday 10 February 2025 at 09:55:34 pm AEDT, GEEKOM Support Team supportekom.au> wrote: Dear ve Sorry for the late reply as our company has just finished the Chinese New Year holidays But we've confirmed that the refund has been issued. Have you received it now? Best wishes Respectfully, Mina Global Customer Service Center Email: suppgeekom.au Website: .geekom.au On February 4, 2025 at 1:54:18 AM UTC, v Dear Customer service, You said that you will process my refund request today Fri, 31 Jan 2025, and it is currently being handled. But it has NOT being processed at all ! What is going on ? I have contacted Afterpay and they say you have not initiated a refund! Please initiated a full refund today. Thank you, On Friday 31 January 2025 at 11:32:05 pm AEDT, GEEKOM Support Team supgeekom.au> wrote: Dear v Nice to contact you. We will process your refund request today, and it is currently being handled. Typically, the refund will be credited within 5-7 business days, but sometimes it may be delayed due to the processing time of banks or payment platforms. Please be patient, and if you do not receive the refund within the mentioned time frame, feel free to contact us. We will do our best to resolve the issue for you. Best wishes Respectfully, Mina Global Customer Service Center Email: supeekom.au Website: w.geekom.au On January 26, 2025 at 10:35:48 AM UTC, v Dear Geekom, Cancel and refund I do not wish to change to another model, process a full refund. Thank you, J On Sunday 26 January 2025 at 08:37:20 pm AEDT, GEEKOM Support Team suppgeekom.au> wrote: Dear v Nice to contact you. Thank you for selecting GEEKOM and ordering our products. We value your order and support, but regret to inform you that the product you ordered is delayed to Mid-February. To save your time and money, we can offer you the following options: 1) Replacement with another model. Please let us know the specific model you choose. If you choose a higher-priced model, we will contact you to arrange payment of the price difference; if you choose a lower-priced model, we will refund the price difference to your payment account. 2) Cancel and refunds: If you do not wish to change to another model, we will process a full refund for you. But we hopelly you can keep the order. Please let us know your choice and we will proceed according to your wishes. Once again, we apologize for any inconvenience caused and thank you for your understanding and cooperation. Best wishes Respectfully, Mina Global Customer Service Center Email: supgeekom.au Website: w.geekom.au On January 23, 2025 at 12:21:42 AM UTC, v Hi customer service, I have not received my purchase and it has being over 2 weeks now! What is going on ? If you can not complete my purchase this week, then I will seek a refundOn Tuesday 7 January 2025 at 05:10:43 pm AEDT, GEEKOM Mini PC | Mini Computer: The Benchmark for Mini PC sereekom.au> wrote: Thank you for your order Just to let you know — we've received your order #AU64050, and it is now being processed: [Order #AU64050] (6 January 2025) Product Quantity Price GEEKOM Mini IT13 13th Gen Intel® Core™ i9/i7/i5 - i9-13900H 32GB RAM+2TB SSD size: i9-13900H 32GB RAM+2TB SSD 1 $1,399.00 Subtotal: $1,399.00 Discount: -$69.95 Shipping: Free shipping Payment method: Afterpay Payment Total: $1,329.05