Leandro C.
I purchased a mini pc on 03/01
I purchased a mini pc on 03/01, GEEKOM promises to be dispatch in 2/3 business days, a week, after contacted them, they promised me in 2 weeks they'll do it. Two week later, nothing happened, contacted them again, promised me until end of January cause they had no stock of the model I purchased. Nothing happened again, I'm sending emails, messages on the chat and nobody answered. Terrible customer service. Nowadays a company must give a proper date to deliver any product, not random information.
Response from GEEKOMFeb 26, 2025
Dear leandro, Nice to contact you. We understand your frustration and will work to correct this issue. We are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you. The package about A8 has been shipped out. The tracking number is TBAU156128500. Please kindly wait 3-5 days for the shipping information updated on the tracking URL. It usually takes 7-10 business days to arrive after shipping out. Please keep your phone open, in case, the carrier cannot contact you. We would like to confirm have you received the package? if you don't receive your package, please let us know immediately. We will address this immediately and take measures to prevent this problem from happening next time. We apologize for this problem again, and appreciate your understanding as we work to improve our services. Best wishes Respectfully, Global Customer Service Center Email: [email protected] Website: www.geekompc.com