GEEKOMReviews of geekompc.com

The product is great and I can’t believe my computer is so small. My issue was with your company’s communication skills. It took me 3 emails and a phone call to find out why my shipment was delayed. When I made the initial call I was irritated that I was scolded by the man giving me the information. I had a right to be irritated after unanswered emails and he had an attitude from the start like he was prepared when I called. Everything worked out and he was more cordial on my next call.

Part of what dissatisfaction I have, is due to my lack of knowledge I will admit, but I hate that there are no full sized SD slots. I bought this laptop for photography work which I use exclusively full sized cards for. I have bought an adapter so it will still work but it’s still frustrating. And now I open the laptop for the first time in roughly 4 days and it’s been “cleaning up” for 20 minutes so far and is still at 0% complete. Overall when I have used it, I like the speed and the color quality of the screen as well as screen size.

I love the components you get for the price. The track pad however, is miserable. you can only click on the lower 1/4 of the pad. If you are actually holding it on your lap, it is extremly difficult or impossible to do a left mouse click. Most touch pads allow clicks elswhere on the trackpad area

Slowest shipping time on any computer I've purchased.

it's good but fan makes sound sometime

I will say that this unit (GEEKOM A7 Max) is pretty good for it's small form factor. I had an issue with mine and had to send back for a replacement which they honored. However, I will say beware! They are not very upfront about their shipping policy. God forbid you live outside of the US. For some reason in this day and age they don't ship outside of the US. Only they and God knows why that is. They don't tell you that until you have to get something shipped to you and you give them your address. Oh sorry you need to provide a US shipping address. Recently they had a free offer for one of their accessories. Only requisite was that you post a review, send them proof of your post, and provide your shipping address and they said they would take care of everything. Nowhere did it say that the address had to be in the US. Of course I did as they asked only to find out that it had to be a US address. What a waste of time!

I purchased a Geekom IT11 Mini PC (i7, 32GB RAM, 1TB SSD) from Amazon. I was very happy with it for about three months - fast, quiet, compact, and perfect for my work. Then one day it got stuck in a boot loop while trying to complete a Windows update. It would start up, attempt the update, fail, restart, and repeat endlessly. I couldn't enter Safe Mode no matter what I tried. The unit was only 92 days old and covered by a 3-year warranty, so I reached out to Geekom support expecting either a quick repair or a straightforward replacement. What followed was a frustrating two-week ordeal that left me borrowing my daughter's laptop just to keep my business running. The Good: The support team was always polite, and they did eventually send a replacement. The replacement unit (an A6 model with Ryzen processor) appears comparable in speed, memory, and storage to my original IT11, so it's acceptable. The Bad: Painfully slow communication. Responses consistently took 24+ hours, sometimes longer. They cited time zone differences, but the delays were still excessive. At one point I was told to "reply tomorrow for an update" - as if I should be chasing them for status. A process that could have been resolved in a day stretched out over two weeks. Repeated troubleshooting despite documented failures. I followed every instruction. I tried forcing reboots. I tried Safe Mode repeatedly - it wouldn't work. I downloaded their factory system image (over an hour). I created a bootable USB (another two hours). I attempted the reinstall multiple times. Each time, their Startnet tool failed at 55%. I sent dozens of screenshots documenting every failure. Despite this, I kept receiving requests to "try again." At one point, they accused me of using a generic Microsoft installer - even though my screenshots clearly showed their own Startnet tool failing. I had to send my browser download history to prove I had used their file. Conflicting information and broken promises. On day three, support said they don't offer repairs and asked if I'd accept a replacement. I said yes immediately. They promised a return label "immediately." The very next day, they asked me to troubleshoot more. I had to push back firmly. Even then, the label didn't arrive until day seven because the logistics team doesn't work weekends. Out-of-stock surprise. I shipped back my defective unit the same day I got the label. One day later, I was told the IT11 was out of stock. I was asked to shop Amazon for a comparable model or wait for a refund. I didn't have time - I just needed a working computer. I asked them to pick something comparable, which they eventually did. Shipping delays. They sent a tracking number saying the replacement had shipped. Two days later, the package still hadn't been handed to the carrier. It sat for three days before it actually moved. Multiple agents, no continuity. I dealt with at least three different agents (Ruby, Rita, Elina). Each time the agent changed, there was no awareness of what had already been discussed, leading to repeated requests and confusion. Bottom Line: I chose Geekom based on outstanding reviews and their 3-year warranty. I loved the computer until it died. Hardware failures happen. What made this frustrating was the warranty process - fourteen days without my work computer, dozens of emails and screenshots, repeated troubleshooting requests, and being told my replacement was out of stock after I'd already shipped back my unit. If you buy a Geekom product and it works, you'll be happy. But if something goes wrong, be prepared for a long, slow support process. Their warranty may be 3 years, but their sense of urgency is nowhere near that committed.

I have no complaints about the A8 that I purchased. It's a great computer. Customer service is another matter. I needed to speak to someone regarding drivers for an ARCH Linux system that I installed on the A8. The customer support person I spoke with said that he could not field this specific question but he would refer it to someone who could and I should expect a call back in a day or so. That was a week ago. I never heard from anyone.