GEEKOMReviews of geekompc.com

My experience with the GEEKOM AX8 Max has been extremely disappointing. While playing games, I experienced frequent glitches, stuttering, lag, and freezing, making the gaming experience frustrating. For a mini PC with these specifications and this price, I expected much better performance. To make matters worse, I contacted GEEKOM customer support to request a return and refund, but I still haven’t received a response. Ignoring customers who are trying to resolve a problem is unacceptable. Based on my experience, I am disappointed with both the product and the customer service. Do not waste your time and money on this mini PC. I expected a reliable product and proper customer support, but unfortunately, I received neither. I would not recommend the GEEKOM AX8 Max.

Disappointing Performance and Poor Customer Support I’m very disappointed with the GEEKOM AX8 Max. While playing games, I experienced constant glitches, stuttering, and freezing that made the gaming experience frustrating. I expected much better performance from a mini PC with these specifications, but it failed to meet my expectations. To make matters worse, I contacted GEEKOM support to request a return and refund, but I have not received a response to my return request. This lack of communication is extremely frustrating and disappointing. Based on my experience with both the product and customer support, I cannot recommend the GEEKOM AX8 Max. I’m still trying to get help to return the item but haven’t received response yet.

De nuevo, tratan de justificar sus errores, les pido un JUSTIFICANTE DE DEVOLUCIÓN y hacen caso omiso. Tratan de limpiar de cara a otros usuarios su mala gestión, pidiendo por aqui formas de arreglarlo y siguen sin devolverme mi dinero. Te cobran y no te envian el producto. Les envias los datos que te solicitan y no contestan. Estafa

UPDATE (October 19, 2026): As publicly requested by GEEKOM support below, I escalated my case to the "executive management team" via the provided email. The result? A total sham. Instead of a senior manager reviewing the severe fraud and B-ware issues, I received yet another standard rejection email from the exact same first-level agent (Cyrus). GEEKOM continues to flatly refuse a proper advanced replacement, the vorenthaltet discounts, or a standard 3-year warranty for their broken devices. They clearly do not care about their own advertised premium quality standards or resolving severe factory defects (like the throttled PCIe graphics bus and out-of-the-box system crashes). Since GEEKOM has now officially and finally refused proper fulfillment in writing, all amicable negotiations are over. My legal protection insurance (ARAG) has fully approved the case, and my appointment with my attorney at the local law firm is set for to legally enforce financial damages and a cover purchase at GEEKOM's full expense. Klarna payments remain frozen permanently. Do not trust GEEKOM's public replies here—they are just a public relations tactic! title: Unacceptable! Sent B-Ware twice, system crashes out-of-the-box, support refuses solution. Review Text: I am deeply disappointed with GEEKOM Germany. I ordered a brand-new GeekBook M16 (Order DE190204), but the shipping box and product packaging arrived heavily damaged. Inside was a dirty B-ware/returned device covered in scratches and fingerprints. S.M.A.R.T. logs proved the system crashed 3 times before I even turned it on. The PCIe bus for the Intel Arc graphics was permanently throttled to v1.1 x1 due to a mainboard defect. After 5 support complaints, they promised a brand-new replacement (Order DE192754). Instead, they deliberately deceived me: they sent an even older production serial number (S/N: G013379726600037). This device has an unsealed package, a broken hinge, 8 pre-recorded out-of-the-box system crashes, and is completely missing the advertised hinge LED hardware feature. Furthermore, GEEKOM is actively delaying a quick resolution. Even though I reply to their emails within 1 hour, their support only answers once a day, strictly between 05:30 AM and 06:00 AM Central European Time (CET). This artificial delay is unacceptable. The first-level support (Cyrus) completely refuses a reasonable solution (like a proper advanced replacement or a standard 3-year warranty). This is a total breach of trust and fraudulent behavior. The case is now officially escalated to my legal insurance (ARAG) and Klarna for a full legal claim. Avoid this shop!

I want to share my personal experience to warn anyone considering a Geekom Mini PC. Do not fall for their marketing. If you buy from them, you need to be prepared to take the financial and professional risk yourself. I learned the hard way that when these machines fail, Geekom's customer service will completely abandon you. My Experience: Sudden Hardware Failure I relied on my Geekom Mini PC for my daily work. Everything seemed fine until it suddenly stopped working in the middle of the night. Out of nowhere, the computer completely died, and that is exactly when my nightmare began. The Warranty Trap: Returned but Never Replaced Because my PC was still covered under Geekom's three-year warranty, I reached out to their customer service department on September 11, 2026. They instructed me to ship the defective unit back to them. I mailed it out on September 17, and tracking confirmed that Geekom received my package on September 23. Instead of quickly shipping a replacement so I could get back to work, they dragged their feet and repeatedly tried to push unreasonable replacement options on me. Current Status: They Took My PC and Stopped Responding Tired of the back-and-forth, I finally demanded that they either send me the exact identical model I purchased or issue a full refund. Their response was unacceptable. They claimed they had no idea when they could find an identical model to replace mine. Right after that, their service center completely stopped responding to my emails. I absolutely need a working computer to do my job, but Geekom simply does not care. They have my defective PC, they have my money, and they are completely ghosting me. Please learn from my situation—do not let yourself become their next victim.

What went wrong was that I needed the computer within a certain time frame because my daughter needed it for school. I placed the order September 31st and it was entered on October 1st. Supposedly, it was shipped on October 3rd. I was told it would possibly take anywhere from 3 to 8 business days. I explained to the person I called the situation, but he said nothing could be done because they don't have control of the shipping. He then said. I just would have to wait for the delivery. While waiting, I did not receive any shipping notice of it getting here. The only information I had was a tracking number when I looked a few times but it was still in route. When I realized it was more than 8 days, so I looked at the tracking history and it said that the package was undeliverable, and it was being sent back to the shipper or sender. My daughter now has fallen so far.Behind in classes that she's probably going to fail her subjects. I expect Geekom to send me expeditiously, a complete. refund for the full amount of $1079 as soon as possible.

The computer has crashed 5 times since I installed it yesterday.

They have had my money for 5 days. Still waiting for information on shipping. Customer service non existent. Don’t buy from these guys