GEEKOMReviews of geekompc.com

The response time for support took hours to days. My package has not even arrived yet since the laptop was missing. The support has only asked for basic details and I have not yet gotten a confirmed response about my situation. The delivery was supposed to be 5 days and its taking even longer due to my package not even having the product inside.

Placed an Order 5 days ago for the Laptop X16 pro with 16gb ram 1TB. It gets advertised as “shipping in 1-2 business days” and bot as well as support confirmed delivery would be quick. Now 5 days after paying and ordering, I still haven’t gotten a shipment information or confirmation. I was told “the warehouse that should have it doesn’t have it and we try to have it form another warehouse”. The website clearly states it was in stock. At least the support is responsive but the delay is very frustrating and costly as o am dependent on fast delivery of the laptop. Hope the product is worth the delay in the end or I will go back to ordering from reliable suppliers.

Ich habe inzwischen mehrere PCs von Geekom gekauft und nun den A9 Max HX 470, das Gerät ist top ausgestattet und perfekt für meinen Einsatzzweck (32 GB RAM + 2 TB SSD). Der Kundenservice und die Kommunikation lassen jedoch Luft nach oben. Für ein Gerät im oberen Preissegment erwarte ich klare Informationen zur jeweiligen Konfiguration bei Lieferung. Nach Rücksprache mit dem Kundendienst sollte das Gerät als „Single-Modul-Bestückung“ geliefert werden, damit wollte ich den vorhandenen Speicher von 32 GB mit einem zusätzlichen 32-GB-RAM-Riegel nutzen kann, den ich bereits besitze. In verschiedenen Foren wurde dies ebenfalls so kommuniziert. Offensichtlich wusste Geekom vorher nicht, mit welcher Modul-Bestückung der MiniPC geliefert wird, was für Verwirrung sorgt. Auf meine Nachfrage nach einer kundenfreundlichen Lösung habe ich nur eine lapidare Antwort erhalten – kein konstruktiver Dialog, kein Entgegenkommen. Eine erneute Nachfrage blieb unbeantwortet! So fühlt es sich an, als würde der Kunde im Regen stehen gelassen. Insgesamt 3 von 5 Sternen. Das Produkt überzeugt, der Service muss aber deutlich besser werden. ----------------------------------------------------- Update vom 08.10.26: Nach Rückmeldung von Geekom habe ich die Informationennauf zwei verschiedenen Wegen der Firma zukommen lassen. Trotz der Zusage des Kundenservice, den Fall „unverzüglich zu prüfen und eine gute Lösung für mich zu finden“, habe ich keine weitere Rückmeldung erhalten. Dieser Umgang ist enttäuschend und alles andere als kundenfreundlich.

while the computer is good and well priced, the shipping takes way too long. It shouldn't take 4-6 days to get an off-the-shelf, standard item computer onto a truck for shipping. That's ridiculous. Then the communication with purchasing support was poor and slow to get the slow-shipment issue resolved. They did offer a make-good for the problem, then didn't acknowledge my reply to their make-good offer. I had to reach out to support again days later to get them to acknowledge that they had see my reply and were taking action on it.

UPDATE 04/24/2026: After posting this review, and similar ones on other platforms, Geekom got back to me and agreed to replace my defective unit with a current model. They required return of the unit, at my expense, before shipping a replacement. Once they received the defective unit, the replacement was shipped, and I received it a few days later. My original had an Intel 5 processor, and the replacement was one with an AMD Ryzen 5 7430U, so I am not sure if I will like it. But given that my unit had already served almost 3 years, I think it was a fair solution. Geekom did apologize for their delayed response, claiming they had been overwhelmed with claims, and therefor the delay. That speaks for itself. In the end, they did the right thing. My Geekom Mini IT-8 failed with 8 days left in the 3 year warranty period. After completing all the troubleshooting steps required by their service team the unit remained a brick. I supplied my Amazon invoice, email addresses, and photo of serial number, requesting warranty service and was then ghosted by the service department. I have been emailing them every other day, but still no real response, other than AI auto generated from ZenDesk, after a week. I also contacted Amazon for their assistance, but nothing so far. It is sad because I was quite pleased with the unit that just quit after it went disconnected for a month while I was away. Needless to say I would not recommend this brand because they are not honoring the 3 year warranty.

I purchased a X14 pro but before I purchased when I was looking on the Website where it shows the specifications there is an Other Software tab where it mentions Office. But, Office, is not in fact included. Office being included was the item that convinced me to purchase from them rather than another company. I asked Geekom to update the webpage, to protect others. They still have not updated the webpage Now how is the quality of the laptop? The computer seems fine, but the battery does not last nearly as long as they said. In 2 hours, my battery went from 100% to 78%. Order #US117619 UPDATE: I am pleased to announce they removed the inaccurate information from the website. That doesn't, however, make my situation any better. I purchased the product with the false information in mind. I think they should provide me with the software they said was included. They did give me some suggestions on improving my battery life. However, there are several reviews from some pretty well know reviewers that state the battery life is pretty poor. Their support is SLOW but they do get back with you eventually. I still wouldn't recommend buying a product from them over some more well-known companies. If they provided me with the software, they said was included I would increase my rating.

Me enviaron un mini PC defectuoso. Seguí las indicaciones del equipo de soporte pero no se solucionó. Envié el equipo para que me lo cambiaran pero no tenían el modelo en stock y me ofrecían uno de características inferiores. Tardan en responder los mensajes más de 48 horas. Llevo con esto más de dos meses. Nada recomendable

Adquirí un iT12 para que mi compañera de vida pudiera trabajar de forma desahogada por la buena memoria que tiene el mini pc, el disco duro y demás. Pero hay algunos inconvenientes, el primero y principal es que carecéis de soporte real, las veces que he querido contactar ha sido muy difícil, y cuando lo he hecho mandáis un tutorial muy general que no sirve de nada, al final he tenido que ayudarme con la IA, suelo usar Grok, pero es que además cuando entras en sistema, vas a información y le das al supuesto enlace del soporte técnico en línea, configuración de windows se cierra, o sea, colapsa. Por otra prte la ranura interior para poder poner un disco duro ssd dejó de funcionar y ya, y como el sistema que tenéis de garantía es un lío, al final te quedas quieto, te buscas la vida y ya, pero no sé, que pongáis este tipo de ideas de hablar de vuestro producto a cambio de un hub, no lo entiendo, si es que está todo manga por hombro, y no he querido cambiarlo porque estoy de la informática de todos hasta el último pelo, he sido usuario de 10 años de mac y por motivos de conciencia lo dejé y tuve que volver por desgracia a windows, y es que no hay más, pues linux ni hablar y como la "libertad" está así diseñada, ajo y agua y ya está, es terrible.