Geartrade.comWhere adventurists buy and sell the gear we love for the outdoors we need.We call it UnNew Outdoorhttps://geartrade.com/how-it-works
Geartrade.com (geartrade.com) has 249 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Erik
I had mistakenly inputted an old address for an order, and it wasn't until my package was returned to sender that I realized my error. Kayn was responsive and very helpful tracking down my order and making sure that is got sent to the correct address. All star customer service!
Nivea F.
After reading the guidelines for selling on geartrade I placed an order. My pants arrived 10 days after ordering. They had been hemmed and had two layers of sewing machining on the legs, not able to take the hem out without damage. Contacted them for return, based on their promise of "no alterations to clothing". They required me to submit photos of the "damage" and on the website there is no option for "misrepresentation of items". Then I find out that they will take the return if I pay for shipping BOTH ways, total of $16 . SO far they are still considering my application for return. At this point, considering that they will be taking 30% of my refund in fees. I wish I had read reviews on Trustpilot before buying. It looks like the best reviews are before 2023.
Response from Geartrade.comOct 27, 2025
Good afternoon. Our team does their best to evaluate each item that we receive for consignment, but some times things slip through the cracks. When an order is misrepresented, we are happy to set up a free return for a full refund. Our return policy is two weeks from the date of deliver as we pay out consignors after that time. If you have any more questions about how to receive a free return for your order, please reach out to our team at [email protected]. Thanks!
Michele L.
The company sent to address from 10 years ago through Shopify. When I called and asked that they sent it to the wrong address they merely said that is the address we had and no returns. The jacket was 140 dollars they coulcc DC of given me some sort of credit. Be careful when you go to a vendor that uses Shopify.
Pissed
Company misrepresented items and return policy. Items are poorer quality than they claim, they send broken items when the description says worn, then try to tell you it’s still functional. Yeah I guess I could wear a shirt with holes or repair a camping item but do you think if I knew that condition I would have bought the items? NO, and that’s what they are counting on when they sell garbage.Return shipping is $3.99 BUT what they don’t tell you about is the restocking fee of half the price of the item itself.
Chris
Unlike a lot of these reviews, I had a great experience! I ordered a jacket at a great price and received it 3 days later. No issues at all and, overall, it was an easy, hassle-free experience.
Dmitry David K.
Absolutely awful. They try to hit you with fees fees fees after lying to you about that. Paid for free returns but got hit with $3.99 "restocking fee". Items are poorer quality than they claim. Dishonest website that I do not recommend using.
brian
Purchased item and paid for their "redo"option for free return. Unfortunately I had to return the item and i was then informed that it came from a third party seller, which was never mentioned when I was purchasing it. Then on top of that they did not honor the free return shipping and I had to pay to ship it back to the third party vendor. We'll see if they follow through on the full refund.
Gregory E.
Gave them $243 (with tax) Arctica Slide Zip 2.0 ski pants worn once. 2 months later they gave me 22 bucks back. Buying from them seem fine, just don't be the sucker who sells.
