Geartrade.comReviews of geartrade.com

Be aware that it is 14 day only return policy even around the holidays. Bought bindings for my daughter’s snowboard end of November as a Christmas gift. Went to have them put on and they are the wrong ones. Emailed asking if return policy was different around holidays it is not.

Shipped wrong item and customer service simply shrugged and sent a return label. Use this site at your own peril

I bought hiking poles and I couldn’t figure out how to use them (not twist to lock like my previous set). Customer care emailed with me multiple times and found how-to videos that showed me how they worked. I’ve ordered several times and always had a good experience. Sometimes the color description is off a little bit (I got a shirt I would call more olive than grey) and there is a fee to return if you don’t choose package protection- but everything is as described and it is great to find used gear!

Very slow refund, took a month after GearTrade received my return. Also, GearTrade now has a mandatory restocking fee, and the buyer pays shipping both ways.

Made 2 prior used snowboard purchases and item was exactly as described, no issues. Found a snowboard that I was in search of for a few years still "New in Wrap" Condition was Excellent with the only note "top sheet has chips from storage" Bought in September, Season in So Cal doesn't begin until late Nov/early Dec. When the snowboard arrived, I pulled it out of the box, did a quick exam, saw the deck chips and being it was still wrapped (in kind of a blurry/dirty wrap), thought nothing of it and slid it back in the box. Fast forward 2 months, now that the season is here - I pull it out of the box and tear off the wrap, topsheet has tons of scratches and multiple binding markings. Edges are all chewed up and scraped, some parts even rusted. Base has a core shot and lots of scratches like it was ridden over rocks. Board was definitely a demo or rental. I know there is a 14 day "no questions asked return policy", but given the snowboard was wrapped (is a blurry/murky wrap) and given the description, I trusted it was a new snowboard, not a used demo or rental that someone shrink wrapped and sold as "Excellent - still in wrap" Update - Kayn from GearTrade came through by sending a free return shipping label for a full refund. My trust in GearTrade has been restored.

Experienced a ton of issues with getting a box shipped to me for my gear. Expressed apprehension about equipment getting lost and was reassured that GearTrade pays for shopping insurance. Unfortunately the two pairs of brand new ski boots (2025 & 2026) that collectively cost $1200 were lost. I provided receipts for both boots and GearTrade offered $100 total, not even for each pair of boots. They told me it’s because the shipping company will likely not pay more. I have no faith that if they do receive a higher amount for insurance coverage they will give it to me. For a company that’s supposedly experienced in shipping and reselling expensive outdoor equipment it’s shocking that this happened. Given issues with receiving the box and shipping it to them, I would not feel great about buying gear from them either. If for some reason a solution is presented by GearTrade I’ll update my review but thus far customer service has been shit

Tried returning 30$ bike shoes within appropriate time frame. Shoes didn't come with necessary hardware for cleat. Was told need to pay restock fee and return shipping. Ridiculous. Terrible customer service.

I had an amazing experience buying the Henderson 5mm L/S Short Wetsuit – Men’s through GearTrade. From start to finish, everything was smooth, transparent, and exceeded my expectations. The listing was incredibly accurate and detailed — clear photos, thorough description, and honest condition notes. I knew exactly what I was getting before I clicked “Buy.” When the wetsuit arrived, I was honestly blown away — it looked virtually brand new. No weird smells, no signs of wear, super clean inside and out. If they hadn't said it was used, I would've thought it was new-old stock. If you’re on the fence about buying used from GearTrade — don’t be. This wetsuit purchase proved to me again that it’s one of the best spots online to score high-quality gear at a great price. Highly recommended!