Geartrade.comReviews of geartrade.com

14-days return window is too short for the nature of this shop. I do not plan to order from Geartrade in the future.

I wish I'd read the reviews before attempting to sell through Geartrade. While the idea seems convenient, I not only had to wait weeks for the bag, but months for my consignment items to be processed. They still haven't been processed and it's well beyond the 3-5 week processing time they claim. For all I know my stuff is gone. Some of the items were brand new, with tags. They're at least now out of season. I won't go this route again. Two stars because they seem friendly and I appreciate the recycling/reuse aspect.

I purchased a number of items from Geartrade, and overall the experience and value received was positive (+200$ in items). One item I saw and purchased was a pair of shorts. They were in my size and listed in good condition. I threw them in my cart. When I wore them for the first time, I doubt I washed them first. To be honest, I found a dime-sized burn hole on the back/side of the shorts. They refused to refund. I missed the return window due to traveling. So, BEWARE GEARTRADE SELLS SOME ABSOLUTE JUNK, then refuses to take responsibility for it. In their defense, the hole was pictured and described in the product description, so some blame falls to me, but this piece of clothing shouldn't have been sold, or only sold for $3 not $15.

Don't buy an inflatable sleeping pad unless you plan to use it immediately. Purchased a pad March 1st. Took it out this weekend and it slowly deflated overnight. Geartrade won't help because they "quality control"tested it. No holes in it- seems to be a faulty valve.

Bought a pair of gloves and both ended up being the left hand. Was not disclosed in the description and barely visible in the picture, you'd have to be looking for it but then when I went back I did notice it. I knew this glove would fit since I had used them before so threw them in my ski gear when I got the package. When I got them out to use I obviously couldn't, I may have 2 left feet, but not 2 left hands, and it apparently was passed their return timeframe, but even after they acknowledged they sent a pair of left handed gloves, they wouldn't do anything to fix it. I've ordered thousands of dollars from them over the years but this was enough I won't again, just not ok with that type of customer service, particularly for a repeat customer who frequently had been buying from them. It's not about the fact I purchased unusable gloves for just $30, it's just a company who sells a misrepresented product and then won't take responsibility for it even after admitting they screwed up, is really just a company you should avoid giving your money to.

As a seller, despite the convenience of sending your gear and not dealing w/the extra work with eBay or FB, I’ll never use them again. Good concept but it feels like the business is being managed by a team of one. Every part of the process has taken an eternity. After requesting a box (big mistake) to initiate my sale in early Feb, and finally sending my gear via FedEx on Feb 27, I finally received an acknowledgement email on Mar 9th indicating it will take 3-5 weeks to ‘process’. All in, after contacting Geartrade on/around Feb 10th, I will be lucky if my items post by early/mid April. Note, my one purchase went smoothly but I would not recommend using them as a seller unless turnaround time is not a concern.

Not impressed, bought some shorts that specifically said no holes in the fabric and the front pocket has a hole so big you can fit your hand through it.

The company sent to address from 10 years ago through Shopify. When I called and asked that they sent it to the wrong address they merely said that is the address we had and no returns. The jacket was 140 dollars they coulcc DC of given me some sort of credit. Be careful when you go to a vendor that uses Shopify.