Geartrade.comReviews of geartrade.com

This business needs to be shut down. Please do not do business with them. They will be under investigation soon

Purchased an Airzound bike horn. I can get a new one for 45 dollars from Amazon with no additional shipping. This was on for $20 and change. When I put it in the cart it was 21 and change; they had automatically added shipping insurance. By the time it was all said and done it was 32 and change. It arrived without the clamp to attach the horn to the bike making it unusable. I of course am returning the unusable bike horn. They are charging me 9 dollars for return shipping for the defective item so I am getting a refund of $11 and change, they aren't even refunding the tax I paid. After looking up the actual cost of shipping, it is also clear they are making a couple bucks each way on shipping. So I'm learning a $20 lesson. I should have checked the reviews. Some people get what they pay for apparently, but my experience is clearly not an anomaly.

I listed a backpack with Geartrade. Their website said that they take a 15% commission on the sale. However, they took 55% of the sale price! When contacted, they said that the 15% commission is for another "peer to peer" transaction and web site, that they had discontinued. Their business practices and terms and conditions are deceiving. It's too bad since I thought I had a good source for buying/selling my gear. There are better options with more honesty and transparency.

Its a rip off. I sent in over $4000 worth of clothing and gear and I got $76 for everything. They took months to list the stuff and then they donated the rest of the stuff that didnt sell. They need to be shut down, its a total scam.

I purchased an expensive tent from gear trade, advertised as a top-end model from Big Agnes. However, soon after I made the purchase, I noticed that some of the pictures didn't line up with listed tent. Sure enough, once the tent arrived it was a much older and lower-end model which I never would have bought. To their credit, Geartrade immediately offered to take the tent back for a full refund. Normally I would assume this is an honest mistake, but this tent has the exact model name written in large letters on the side. Of course, this portion of the tent wasn’t shown in any of the pictures they provided. It’s hard for me to think this wasn’t somewhat intentional, and at the very least Geartrade is not inspecting its items as thoroughly as they claim. So, I sent the product back. It has now been a week since it arrived back at Geartrade, and I have not received a refund or any communication. They may have a return backlog, but a full week is a bit much! At least they should tell their customers when to expect a refund, leaving me in the dark like this makes me think I’ve been scammed. If a refund is not issued within two weeks of them recieving my return, I will take the matter up with my bank. So in summary: I ordered an egregiously misrepresented item on Geartrade for a premium price, and when I realized what had happened gear trade agreed to take it back for a full refund. I sent it back and it arrived at their warehouse a full week ago, and I haven’t received a refund. I’m beginning to wonder if I’ve been scammed. What I wish Geartrade would do: Properly inspect their items, communicate with their customers about returns, and make at attempt to organize their business. UPDATED: I just received a refund and they listed the item again, with the exact same incorrect listing. It is now clear to me that this company is attempting to scam customers who don't know that the tent is misrepresented. I highly caution against dealing with geartrade.

The service is amazing, and you get gear that is only available at limited quantity in the United States at times! The quality of service is just as good as Amazon, and Amazon is A-plus! I have told all my friends about Geartrade, more fun that REI!

I've never sold anything here but Geartrade is great for buying from. But oh my god they just ****ed up the site so bad. There wasn't even anything wrong with it. Now it's borderline unusable.

Terrible experience. Took them 6 weeks to receive and load my items on their site, then they take over 50% of whatever you're trying to sell your items for. Would not recommend. -5 out of 5 Stars.