Ralf K.
I don't recommend this company
I don't recommend this company. Bought shoes with them over a month ago. They are still unable to commit to a delivery date and are unwilling to provide a refund. Can't say anything about the product, since I never received them. Wouldn't do business again with them. Don't expect to receive their products quickly. Citing a Gatsby Shoes customer representative: "Thanks for reaching out, In regards to your inquiry, Our Shipping times are between 7-15 business with a maximum delivery of 30 business days, however this may extend during peak season, You can view our shipping information via our website , as for your order, unfortunately as of the moment, we cannot give you the estimated time of delivery as we do not have any control with the package once it is shipped or in transit, however you can continuously check the tracking information we sent you for your order's update as it is updated from time to time. For other questions or concerns, please don't hesitate to contact us! Sincerely, XXXXX Customer Service Representative"
Response from GatsbyshoesMay 14, 2024
Hi Ralf, We appreciate you taking the time in sharing your feedback with us and we apologize for any inconvenience this order process may cause. This is incredibly not the experience we are aiming to provide our customers. After a detailed review, it has been determined that your order has been delivered. We apologize for the delay and we thank you for your patience and understanding. Your feedback is invaluable to us and we take this seriously to improve our process and to avoid such issues from future occurrences. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]

