This company is a SCAM. It took a very long time to come and when they did they are really ugly and ill fitting. When I tried to return them I got a whole run around and it took days waiting for a response to my return request. At this point after a few emails back and forth I now got an email asking me for my order number and name as if it’s the first time we started our correspondence. I will be disputing the charge through my credit card company . Horrible customer service. They should be shut down
AC
Aust C.
Terrible
Terrible - terrible service/shipping/delivery/build/quality/smell/design/comfort. There is really very little redeeming features. Ohh yes there is one.. Ordering they make sure they get this right. If you ever think of buying shoes DO NOT BUY THESE. GASTLY
Response from GatsbyshoesMay 5, 2024
Hi Austen,
We understand the importance of each aspect you've mentioned, from service and shipping to the overall quality and comfort of our products. We take these concerns seriously and we sincerely apologize for the disappointing experience you've had with our product and service. Your feedback is invaluable to us as we continuously strive to improve and meet the expectations of our customers.
In the meantime, if there's anything immediate we can assist you with, please don't hesitate to let us know and contact us at [email protected]. Your satisfaction is our top priority, and we are dedicated to ensuring that you have a positive experience with our brand.
KF
Kelly F.
Ordered these shoes on Nov
Ordered these shoes on Nov. 29th. Have not received anything yet. The money has came out of my account but no product. Call and it sends you to an email address that NO ONE RESPONDS!!
PF
Patricia F.
I ordered since November 22 and I…
I ordered since November 22 and I haven’t heard anything only EVA replied and gave me a track and it looks is stuck on Jamaica NY.. they are not answering my emails.. it is time to cancel
PP
PS P.
Garbage quality and even more horrible…
Garbage quality and even more horrible return policy !!! It has been over 2 months after returning the garbage product ( at my own expense ) within the required 30 day policy.
Keep getting emails from EVA, that it will take two additional weeks for their warehouse staff to inspect the returns before making the refund.
DO NOT BUY THIS PRODUCT !!! They are a SCAM !!!
TO
tom
Company is a scam
Company is a scam no one answers 24/7 support number refers you to website so they dont have to answer phone sent me wrong order and will not make it right. never ever order again
Response from GatsbyshoesMay 5, 2024
Hi Tom,
We are deeply troubled to hear about the challenges you've faced with your recent order, and we sincerely apologize for any inconvenience or frustration this has caused you.
Additionally, we apologize for any difficulties you may have experienced in reaching our support team. We strive to provide accessible support to all our customers. At this moment, our email channel is our reliable source of communication while we are still working on enhancing our phone support line for better customer experience.
I have reviewed your order and the item you received is correct. I just want to address a point regarding the representation of colors online versus the actual product. Please be aware that while we make every effort to accurately display the colors of our products on our website, variations in display settings and lighting conditions may affect how colors are perceived. As a result, the color of the actual product may differ slightly from what is depicted online.
Once again, we apologize for the inconvenience and confusion caused, and we appreciate your patience and understanding. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
VL
Vincent L.
Poor product terrible service
Purchased a pair of shoes which looked good and were supposed to be orthopaedic which would help with my issue of getting comfortable shoes. Thought they were British which I had seen listed on similar items. Noticed from the tracking that they were coming from China (not so good). When they arrived in a cloth bag wrapped in plastic (no box) that was the first disappointment. They looked okay but more vinyly looking than leather. The fit was horrible and the thin sole had no comfort to me at all. I decided to return them and had to pay almost half the cost of them to ship back to America. They received them on the 24th November and nearly three weeks on and 3 emails later I still have not heard anything even after being told it would take 1 to 2 weeks to check them before a refund can be issued.
I have since seen that Teemu are selling similar Gatsby shoes at just over half what I paid.
Would never buy again and urge others not too!
Response from GatsbyshoesMay 5, 2024
Hi Vincent,
We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase of our orthopedic shoes. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your concerns.
Regarding the condition and quality of the shoes you received, we are truly sorry that they did not meet your expectations. We take great pride in the quality of our products and are disappointed to hear that you found them unsatisfactory. Your comments regarding the packaging and material are duly noted, and we will use this feedback to enhance our product offerings.
We understand your frustration with the return process, including the associated shipping costs and the delay in processing your refund. Please accept our sincerest apologies for any inconvenience this has caused. After further review, I was able to confirm that this order was refunded on December 18th. We apologize for the delay as we have a process to follow in accordance with our return guidelines.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to improve our products and services. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
JL
Jerry L.
Update. HAVE NOT RECEIVED MY SHOES
HAVE NOT RECEIVED MY SHOES, THIS IS BASED ON THE PROMISE OF THE SHIPPING, THIS IS A CHINA RUN COMPANY THE TRACK 17 SHIPPING IS A JOKE. I WAS GIVEN INSTRUCTIONS HOW TO TRACK MY PACKAGE, WELL IT STATES USPS AND THEY ARE IN JAMACIA N.Y. WHICH THEY ARE NOT ON TALKING BY EMAIL A WOMAN CALLED EVA. THEY COUNT BUSINSESS DAY 7-15 WILL I AM PAST THE 15 DAYS OF BUSINESS. THIS IS A TOP 5 WORST SERVICE I HAVE HAD BEING IN THE SERVICE INDUSTRY. THEY SAY FAST AND RELIABLE SHIPPING BUT NO ACTUAL WAY OF KNOWING THE BOAT IT IS ON FROM CHINA. AGAIN ANOTHER PRODUCT WE CAN'T MAKE IN THE US, KEEP FARMING IN OUT. PISSED OFF CUSTOMER. ILL DO ANOTHER REVIEW NEXT YEAR WHEN AND IF I RECEIVE MY SHOES. UPDATE. NOT AS COMFORTABLE AS MY OTHER SHOES. BUT THW RETURN PROCESS SUCKS. SO I THREW THEM OUT AFTER 5 WEARING. THEY BOTH STARTED SQUEAKING WHEN WALKING SO ANNOYING
Response from GatsbyshoesMay 5, 2024
Hi Jerry,
I’m glad to hear that the shoes were delivered but it is disheartening to hear that the product did not meet your expectations. We are deeply sorry for the frustration and inconvenience you have experienced with your recent order. Your feedback is crucial to us, and we genuinely appreciate you taking the time to share your concerns.
We understand your disappointment with the shipping process. I just wanted to take a moment to inform you that we have recently experienced a higher volume of orders than usual. This increase in demand is a testament to the quality of our products and the trust our customers place in us. It's just concerning to learn that your experience differs.
We also want to highlight that we never receive any communication from you after receiving the order which we could have offered some options and exceptions to make things right. if there's anything we can assist you with, please don't hesitate to let us know and contact us at [email protected]
