GatsbyshoesReviews of gatsbyshoes.co

I enjoy the shoes however, they took a long time to come. After 3 wearings, the toe & heel came off as the glue didn't hold. I asked to return them and was told no but could have 30% off the next order. That was a laugh! Cost me $20 to get fixed. The return policy sucks!

The Shoes were stoled off my porch Wrote a e mail to the company 3 times And all I got in the response was how was the help from Eva ??? What help !!! Now I’m out 69.00 and no help at all for a replacement pair . Bad company, and bad customer service 🤬🤬🤬🤬🤬

Very disappointing - no good in the rain

Don't waste your money. These are billed as orthopedic shoes and they are not. Uncomfortable, insoles are flat, and just not worth the price.

This company is a SCAM. The shoes are plastic, not leather. They come from China and take over a month to arrive. The shoes are smaller than the size marked on the shoes. The customer service is non-existent. They require you to send the shoes from China onwards to the USA at your own expense to qualify for a refund. The shoes are worth less than the shipping cost. The reply to this review is clearly disingenuous. The issue is that they refuse to refund. It’s a simple thing. They claim to be sorry, that’s really cheap and easy to say. The right thing for a genuine company to do, is to put your money where your mouth is and refund the cost. My conclusion remains BUYERS BEWARE, this company is a scam! I do hope my feedback remains invaluable! 😂😂👍

Never buy shoes from them they send you item in cheap plastic bag we received damaged and doesn’t fit my husband and now they won’t refund us until we pay shipping cost and that’s also not guaranteed we get money back ..terrible company and worse experience 😡

The shoes have nothing to do with leather…all plastic. Came in a bubble wrap and soft bag….cheap and nasty really. Mine fit ok but I think their life would be very short…old story you get what you pay for…I would guess these shoes would cost cents to manufacture.

Ordered 48 days ago. Recieved a couple weeks later. Worn 5 times. Sole is separating from upper. I read your response to another person with the same exact problem where you stated they should reach out to customer service team. Well, that is the first thing I did! I sent this message with photos and screenshots showing when they were ordered. "Hello there. I bought 2 pairs of shoes, ordered 48 days ago...recieved ancoupke weeks after that. I have worn the black pair less than 5 times. They are very comfortable, but the right shoe on my black pair has started separating from the sole. I would like to get it replaced, please. I am really hoping it is not something I should expect to come soon from the other shoes. What steps should I take to get a return started. I have attached screen shots of my order and a couple of pictures. Thank you in advance for your prompt response and attention to this matter." Here was the prompt response from your customer service team 5 minutes later. ."Hi Jeffry, Thank you for reaching out to us and we are sorry to know about what happened to your shoes, unfortunately we do not refund/replace products that are damaged due to usage. Please refer to our return/replacement policy below: xxxxxxxxx However, we would like to offer you a 30% discount with the code GATSBY30 should you decide to order another pair. For other questions or concerns, please don't hesitate to contact us! Sincerely, Customer Service Representative gatsbyshoes.co" Here is the text about your return policy from the link provided. Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a exchange or refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If your item fails the inspection upon return, we reserve the right to keep the item. If you would like the item back, you will need to pay the shipping cost plus any additional administration fees. To start a return, you can contact us at xxxxxxxxxxxx. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. (do not send back with signature required upon pickup) we will not process your return or exchange. our return address is: 193 S Mountain Way Dr, Orem, UT 84058 You can always contact us for any return question at xxxxxxxxxxxxxxxx. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions/non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not cover the shipping cost to have itetms returned/exchanged. Refunds For refunds, we will accept a return for a refund if you are within the 30 day period. Cancellation Once an order is placed, customers have one hour to cancel an order before our team start processing it. Once the initial hour has passed we cant guarantee a refund on the item before it is shipped. In some cases you will need to wait for › arrive and process it as a return/refund! If a cancellation is possible after the initial hour we may charge a 10% admin and restocking fee, depending how far through the packaging and shipping process the order has gotten. There will be a 2$ fee per item in the order on any cancelation to cover credit card and processing fees. Hope everybody reads this and realizes this company will basically tell you tough, we aren't doing anything to make things right for our customers." Stay far away.