GatsbyshoesReviews of gatsbyshoes.co

Took over 3 weeks to get the shoes. Need to exchange for a smaller size. No response, phone says to email yet no reply. Shoes are nice but buyers beware!

I wish I would have read the reviews of this company before I made the purchase. The 1 star reviews reflect the same experience I am having with Gatsby Shoes. All communications with Gatsby Shoes appears to be an AI named EVA, other 1 stars reviews report they have been dealing with the same. The customer service is unsatisfactory. I purchased the shoes 10/24, they arrived 11/4 in a plastic bag. The shoes did not fit, they were too narrow. I started the return process and was told it had to be with in a 30 day window, which they were, and there was a very detailed and confusing instructions on how to return them, that included me having to pay for the shipping, and shipped the shoes back 11/7. I have made 6 contacts via email each with a varying type of excuse as to why the money has not been refunded. Today is 12/20 and I have now involved my bank. I am not going to call them, Gatsby Shoes, a scam as other 1 stars have, but it sure does appear to be a bad business model... so much I am writing this 1 star review, which I rarely do. If there is a scam it is set up in a way that the frustration of dealing with them you (the customer), just walk away and write off the $65 bucks you have spent for the shoes. example: So even when I receive the return money, which as of today I have not, I will still be out $20, so in essence I am receive 2/3s of what I paid for the shoes. The time I have put into this is way more valuable that $40. One more thing, I was also expecting a leather quality shoe, they were a very thin vinyl type material. Very low quality product. I am completely dissatisfied with Gatsby Shoes and highly recommend that you do not buy from them. Lastly, I noticed that the 5 star reviews on this Trustpilot site that there is an artificial feel to the writing of the reviews. This may be part of a scam too. Buyer Be Aware

Ordered shoes on 11/22/2023, went to cancel the next day they said already shipped but that was a lie. I waited to hear when they would arrive so I can return them. Never got a tracking notice until recently where it said the package is waiting at my local usps store to be picked up. Now it's too late as I am not home due to the holidays. A person or AI called EVA told me I have to pay for the return and take a 30% restocking fee. This is horrible practices. The package has been returned to Gatsy unclaimed by the usps since I never got a notice by Gatsy that it arrived and I had to phyically pick up the item. I called my bank to get my money back in full...hopefully! DO NOT BUY FROM THIS COMPANY HORRIBLE TO DEAL WITH.

I ordered a pair of shoes on Nov 29, 2023 and didn't get my email till Dec 3rd saying that they received my order and gave me a tracking number. They also say if you want to cancel your order you must do so within 24 hours after you order but you don't get your email with order number so you can cancel. They don't answer emails all they have is one of those automatic emails that say the same thing "Rate Eva" I got 3 of those. The tracking when I checked said the label was made and awaiting USPS pickup in Jamaica, NY and it stayed there for 10 days. I emailed them to see what was going on and I got the made email saying "Rate Eva" but no actual answer but the date changed and still awaiting USPS pickup. So on Dec. 16th I emailed again and said I was cancelling my order and notifying my credit card company so again got another automatic email asking me to "Rate Eva" because the date changed again. Mind you they don't send you emails with any updates you have to go in all the time just to see if any updates.....So we did notify my credit card company and they put it in dispute. Low and behold next thing I saw was it was out for delivery and it was delivered but when my daughter in law opened the shoes they were the wrong ones they were not the shoes I had ordered they were the Oxford shoes and I didn't order Oxford. I immediately emailed them AGAIN as soon as she sent me a picture asking if this is what I ordered and it wasn't. So again I received an email asking me to "Rate Eva". All reviews I have read that have returns say the customer has to pay for the item to be returned even though Gatsby Shoes was in error and I also told them I want the original order showing I didn't order the shoes they sent. Doubt I will get anything back from them. The phone number they have on their site is a joke it just tells you to email their support which I have 3/4 times with no help at all. Their really is no way to reach anyone at this company. It is not expedited shipping like their site says and the 30 day guarantee is a joke they don't care if you are a satisfied customer. Read their BBB ratings they have an "F" because of so many negative ratings and the BBB can't get them to answer either. They came back on some of the comments on the BBB and said when customers wanted to cancel their orders that once the item goes out they can't cancel but yet they don't give you the opportunity to cancel before the order goes out there is no phone number to cancel and the emails don't get answered so how can you cancel before the items goes out?

Cheap shoes, and they DO NOT refund your money upon a return that you pay for as noted on their website

Shoes are so poor quality. I bought them in September and only wore once or twice a week. It’s December and they have fallen apart. Was disappointed when they arrived as they look really cheap too. From internet images thought they would look better. Only redeeming feature was that they are quite comfortable. It helps that they do wide fittings

The worst company on the planet. I ordered in November and it’s almost January and still no merchandise. Not sure where to go from here. I would rather have my money back. I got a email that the package was in queens N.Y. Now I received an email that they are in Shanghai. I would appreciate any suggestions on how to get my money back. Please do not purchase anything from this company.

Feeling scammed! Ordered 3 pair, now more than a month ago, no word, just a bunch of spam email on great deals but nothing on my shoes. I've sent multiple email asking about my order, no response, tried calling, get a voice message directing me to the website. Don't waste your time or money on these crooks.