Never even got the shoes. The delivery company ran me around in circles after lying about why they failed delivery. 2 weeks later, they decide to return my package without an additional redeli ery attempt. Gatsby support was of no help and would o ly update me every 3 days. They also refused to use a diffent delivery company. I requested a refund instead of a redelivery. Still waiting on that refund.
Response from GatsbyshoesJun 25, 2024
Hi Doomedaim,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
JO
John
Complete waste of money
Complete waste of money - avoid these shoes. Very poor quality and totally wrong size delivered. Material was plastic-like, not leather as advertised and nothing like the photos in the ad. Totally useless and gone straight in the bin.
Response from GatsbyshoesJun 19, 2024
Hi John,
Thank you for reaching out and sharing your feedback with us regarding your recent purchase, although it appears you did not directly contact us before discarding the shoes. I apologize sincerely for the disappointment and inconvenience caused by your experience with our shoes.
We strive to maintain the highest standards of quality, and it is regrettable that the product you received did not meet your expectations. We take customer feedback very seriously as it helps us to continually improve our products and services. Should you have any questions or need further assistance, please don’t hesitate to reach out. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
SS
Stephen S.
Not a money back guarantee
Not a money back guarantee! the returns process costs more then the product. Dont order from this company. Website say's hassle free beware!
In regard to the reply:
I have advised your company about that and your staff said they couldnt do anything about it but it wasnt a FULL refund it was only a part refund due to the hidden admin charges your dont seem to mention on your MONEY BACK GUARANTEE!
Response from GatsbyshoesAug 2, 2024
Hi Stephen,
Thank you for reaching out and sharing your feedback. I'm truly sorry to hear about your experience with the returns process. This is certainly not the experience we aim to provide.
I wanted to let you know that we have attempted to process your refund, but it seems your card is closed. Unfortunately, we can only issue refunds to the original payment method.
As an alternative, you might want to reach out to your bank to explore other options for recovering the funds. They may be able to assist with redirecting the refund or finding another solution.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
RF
Richard F.
Zero response to complaint.
Zero response to complaint.
Once again, Gatsbyshoes say that they want to resolve a complaint but in fact their action is zero,
See below their standard response:
"Thank you for reaching out and providing us with your feedback regarding your experience with Gatsbyshoes. I sincerely apologize for the frustration and disappointment caused by our initial response to your complaint.
I want to assure you that your dissatisfaction does not align with our standards of customer service, and I am personally looking into your case to rectify the situation. I will ensure that the appropriate actions are taken to address the issues you've encountered, including the discrepancy on this sizes."
Ha, ha...personally (yea right) what action? ---- It's Zero!
As in my earlier reviews, this company is one you do not want to purchase product from..why?
If the product quality is poor Or, they have sent the wrong size Or, a returned product goes missing....you have to pay the cost of the return! This cost is often more than the shoe that you purchased, OH, and if the return goes missing (see other customer reviews) you get zero help from their ironically named Customer Service!
Seriously, if you are looking to purchase shoes, do not order from this company, if you do, you will be sorry. shoe.
Response from GatsbyshoesJun 19, 2024
Hi Richard,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered.
We regret that the product did not meet your expectations and for any sizing discrepancies you experienced. We strive to maintain transparency by prominently displaying our refund policy throughout our website to ensure customers are aware of the process for returns, refunds, or exchanges. However, we understand oversights can happen, and we apologize if this information was not clear to you.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
LB
LUIZ BOY F.
Comfy shoes
Nice and Light weight shoes. Had a issue with them though. But was quickly dealt with by the team. Very happy
Response from GatsbyshoesJul 10, 2024
Hi Luiz,
Thank you for sharing your feedback with us. I'm sorry to hear about the issue you're experiencing with our shoes. Quality and durability are very important to us, and we strive to deliver products that meet your expectations.
Our records show that the refund was successfully processed. If you find a moment to revisit your review, we’d greatly appreciate your updated thoughts based on our recent resolution. Your feedback is invaluable to us and helps us continue to improve.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
TI
Tiffany
These shoes are crap
These shoes are crap. My husband went up a size and still they were to small. Could not exchange them for a larger size because they were already the largest size. Paid extra for the "easy" exchange/return option and was still charged a 10% administrative/restocking fee. Completely scam! And the shoes were not very nice on top of it all. Very cheaply made.
Response from GatsbyshoesJun 16, 2024
Hi Tiffany,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
TN
Ty N.
Beware of this website
Beware of this website, they are a Spam shoes 👞 makers providing false advertising. They give you a 24/7 customer service phone number that is false 😑. When you dial it, it say to email them about you concerns 🙄 and you do, but it's a bot that responds back not answering your questions. I emailed 4 times asking for help and the same bot response everytime, unwilling to answer my questions. I now have disputed the charge applied to my citi credit card 💳. They said no worries they will take care of it, that I'm protected against Spam websites like these.
Response from GatsbyshoesJun 15, 2024
Hi Ty,
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
MA
Michael A.
The wrong size was sent and terrible quality
The wrong size was sent for everything. Even though it was a size too large the fit was tight. The quality of the shoes is less than products at half their cost. I purchased the free and easy return but still am being charged a return fee of about 10% and have to pay for shipping. If you are looking to “try” the shoes be aware that will cost you no matter what. Do yourself a favor and look somewhere else.
Response from GatsbyshoesAug 2, 2024
Hi Michael,
Thank you for your feedback. I’m truly sorry to hear about the issues you experienced with the sizing and quality of the shoes, as well as the unexpected return charges.
I understand your frustration regarding the return process. We strive to make it as smooth and cost-effective as possible. Please know that the 10% restocking fee is outlined in every footage of our website for transparency.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
