GatsbyshoesReviews of gatsbyshoes.co

Response from GatsbyshoesOct 3, 2024

Hi Collin, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Our records also show that you have not reached out to us regarding the issues where we could have assisted you with available options. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]

Response from GatsbyshoesOct 3, 2024

Hi David, I am truly sorry for the inconvenience that this has caused you. This is not the experience that we were aiming for our customers and we apologize for this matter. I have reviewed our records and found not contact from your end regarding any issues on the order. We could have promptly help you out with your concern. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]

Response from GatsbyshoesOct 3, 2024

Hi Fred, I am truly sorry for the inconvenience caused by the damaged shoes. This is definitely not the experience we want you have and your feedback is important to us. I have reviewed our recent interaction with you and confirmed that we never failed in providing you the instructions on how you can submit for a replacement but we haven't receive any request from your end. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]

Response from GatsbyshoesSep 12, 2024

Hi Darren, I'm sorry to hear that the shoes did not meet your expectation. This is not the experience we were aiming for. I have look into your order and our interaction. We never failed to provide you the details for the return and it's process. All information was provided to you upfront regarding the fees as this was outlined in our website to make our customer aware about our refund policy. We appreciate your feedback. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]

Response from GatsbyshoesSep 5, 2024

Hi Ardeshir, I'm truly sorry to hear about the issue you’ve encountered with the shoes. This is not the experience we aim to provide for our customers. I have thoroughly reviewed our records and confirmed that the return request was indeed made past our return window. We have a limited policy of 30 days for replacements or refunds, and up to 60 days for sole separation issues. We highly recommend taking the shoes to a local cobbler to assess and fix the issue. I hope you understand that, under the current circumstances, our policy remains in effect. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]

Response from GatsbyshoesSep 5, 2024

Hi Joey, Thank you for sharing your concern. I have thoroughly checked your order and confirmed that we have processed your refund in full. You may want to check with your bank for any discrepancies. Additionally, we have the reference number for the refund should you need further information to verify this with your bank. If you find a moment to revisit your review, we’d greatly appreciate your updated thoughts based on our recent updates. Your feedback is invaluable to us and helps us continue to improve. Thank you again for your support and for being a valued customer. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]

Response from GatsbyshoesSep 5, 2024

Hi Leo, Our records show that we have processed a replacement for you and it has already been delivered. We would like to thank you for your patience and understanding. If you find a moment to revisit your review, we’d greatly appreciate your updated thoughts based on our recent updates. Your feedback is invaluable to us and helps us continue to improve. Thank you again for your support and for being a valued customer. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]

Response from GatsbyshoesAug 12, 2024

Hi Becca, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]