Chris R.
Gatsby shoes are poor quality
Gatsby shoes are poor quality, falsely advertised and misleading. Don't feel like you're going to get a free and easy return or exchange. If you pay the extra $2.98 for the free and easy return or exchange. They deny it and charge you a $10.40 restocking fee and when you call them out on it then they call it a redo fee and they do not waive it. Do not ever buy any shoe or other product from this company. They are a fraud!
Response from GatsbyshoesDec 13, 2024
Hi Chris, Thank you for sharing your feedback and I apologize for any inconvenience that you may have experience. I just want to highlight that the fee for free and easy return or exchange is for you to obtain a return label as it will cost you $10-$15 fee if you will process the return on your own by selecting your own courier. Regarding the 10% restocking fee, will be applied to your return to cover the costs associated with processing returns and restocking inventory. I would like to emphasize that our policies are prominently displayed on our website at Gatsby Shoes Refund Policy, and we encourage all customers to review them thoroughly before making a purchase. This ensures clarity and transparency regarding procedures in the event of any issues with your order. We strive to provide a seamless shopping experience, and understanding our policies beforehand can help mitigate any misunderstandings. We appreciate your understanding and cooperation. Thank you for being a valued customer of Gatsby Shoes.