GatsbyshoesReviews of gatsbyshoes.co

3.11,396 reviews
Physical Aids

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Gatsbyshoes

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About Gatsbyshoes

Over 250,000 happy customers!

Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: gatsbyshoes.co
Website: gatsbyshoes.co
Category: Physical Aids
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Gatsbyshoes reviews

1,396 approved reviews, newest moderated first

Mike
Jul 15, 2025
Superior Customer Service!!!!
I recently wrote a review documenting my experience with my pair of shoes. After 2 months, the sole separated from the leather. Only 24 hours after writing that review, I received an email from Gatsby offering to send me a replacement pair at no cost to me. No shipping cost either. Their customer service is top notch!! They truly care about providing world class customer service which is certainly rare these days from most companies. Thank you Gatsby for coming through!!!
Response from GatsbyshoesJul 15, 2025
Hi Mike, Thank you for sharing your updated thoughts. We truly appreciate your kind words, and feedback like this motivates us to continue providing quality service to our customers. -The GatsbyShoes Team
Bianca P.
Jul 14, 2025
I would like a full refund never…
I would like a full refund never received my order
Response from GatsbyshoesJul 30, 2025
Hi Bianca, We're very sorry that you haven't received the purchase. Please know that this is not the kind of experience we aim to provide our customers. To make things right, we've refunded your account in full in accordance with your request. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. Thank you for trusting us. Let us know if there's anything else we can assist you with! -The Gatsbyshoes Team
Griffy Does T.
Jul 13, 2025
No timeliine
Do not order unless you just want to wait and wait hoping the shoes will arrive. DO NOT GIVE YOUR HARD EARNED MONEY TO THESE CLOWNS. Still have no shoes. Hopefully they will bankrupt, and quit deceiving people.
Response from GatsbyshoesJul 16, 2025
Hi Griffy, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance and to check the order status promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Paul L.
Jul 13, 2025
Only order if u don't need for a month
After a month finally sent a message about my order then they send tracking info I didn't even know it shipped until I asked why it was taking so long people on ebay try harder than they did to provide customer service hard to put date on my experience cause it started in June and still haven't received my order
Response from GatsbyshoesJul 16, 2025
Hi Paul, We're sorry that you still haven't received your order. Our records show that the package is still within our normal shipping timeline as described and prominently displayed in our website which you can check via this link https://gatsbyshoes.co/pages/faq-shipping Please continue to monitor the status using the tracking information we've provided you. – The Gatsby Shoes Team
Paul G.
Jul 12, 2025
Half Truths and Fraudulent Services
Purchased 2 pairs of Gatsby Shoes. Thoroughly dissatisfied with the order, shipping (length and dubious shipping locations, individual return addresses, poor packaging, subpar products (materials, construction and one used pair received). A complete failure of both the retailer and their product. Reached out to customer support to demand a refund as my first request during the shipping process was ignored, citing my additional purchase of "Easy refund and protection service" and was then essentially asked to "prove" it by Gian; asking for photos and documentation. After purchasing this protection to avoid this, I expect to return these products and receive a full refund of all costs without having to justify my case as a unsatisfied customer. Given this subpar experience, I am fully willing to pursue this matter for any or all remedies with both federal and state consumer protection agencies/processes.
Response from GatsbyshoesJul 30, 2025
Hi Paul, We’re truly sorry to hear about your experience. We strive to deliver the highest quality service and products, and we sincerely apologize for falling short in this instance. Our records confirm that a refund has been processed to your account to help address the issue. While we understand that this may not fully make up for the inconvenience you’ve experienced, please know that this is not the standard of service we aim to provide. We appreciate your feedback and remain committed to doing better moving forward. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Dan
Jul 12, 2025
You can find them cheaper
Despite the bad reviews, I wanted to try these for myself as I like the way they look and like the idea of a sneaker comfort dress shoe. So I found someone selling these shoes on Amazon at a much lower price. Yes, fake leather but they call it "vegan leather" and I have noticed my feet do feel hotter as a result. The included insoles are a joke, I replaced them on the second day with some gel insoles. The shoes are almost zero-drop and have a wide toe box, both things I look for in shoes, which is nice but some may not be used to this style as it does take some getting used to. Yes, they feel like a cheap shoe but look good and once you replace the insole they aren't bad. Will see how they hold up, only wore them for a week so far.
Response from GatsbyshoesJul 25, 2025
Thank you for taking the time to share your experience with our product Dan. We’re committed to providing high-quality items, and your feedback is invaluable in helping us improve. -The GatsbyShoes Team
Steve K.
Jul 11, 2025
Great Customer Service
I purchase my first pair of shoes from Gatsby in Feb 2025. I loved the shoes as it is hard for me to find the size i wear in wide at our local stores. The shoes were very comfortable. However a short time later (5 months), they started to separate where the leather meets the sole. I reached out not knowing what to expect. I was instantly offered a refund or exchange.I choose to receive a new pair, since i was well pleased with the style, appearance and comfort.
Response from GatsbyshoesJul 14, 2025
Hi Steve, Thanks for sharing your feedback. We strive to provide the best customer experience and we truly appreciate you being a valued customer. -The GatsbyShoes Team
Clarissa D.
Jul 11, 2025
Shipping delays + Shoes not as pictured
Shipping delay. No tracking info. Poor quality shoe fake leather. Bought 3 pair: received a used return with no packaging, 2nd pair not as pictured and has the word “Fashion” written across the side of the shoe that is a visible eye sore. Way overpriced for cheap materials. Huge disappointment.
Response from GatsbyshoesJul 25, 2025
Hi Clarissa, We’re truly sorry to hear about your experience. We always aim to provide a seamless shopping process and high-quality products, and we sincerely apologize if we fell short of your expectations. Please note that our records show the refund has been successfully processed back to your account to help address this issue. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. Thank you for trusting us. Let us know if there's anything else we can assist you with! – The Gatsby Shoes Team

GatsbyshoesReviews of gatsbyshoes.co

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GatsbyshoesReviews of gatsbyshoes.co

Gatsbyshoes reviews

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I would like a full refund never…

No timeliine

Only order if u don't need for a month

Half Truths and Fraudulent Services

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Great Customer Service

Shipping delays + Shoes not as pictured

About Gatsbyshoes

About these reviews

More in Physical Aids

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Gatsbyshoes reviews

Superior Customer Service!!!!

I would like a full refund never…

No timeliine

Only order if u don't need for a month

Half Truths and Fraudulent Services

You can find them cheaper

Great Customer Service

Shipping delays + Shoes not as pictured