GatsbyshoesReviews of gatsbyshoes.co

Attempted to get a replacement for a defective purchase, and apparently company policies, prohibited the agent that assisted from doing anything meaningful

Got the shoes quickly. Nice quality. Quick responses to my texts about need to exchange them.

It was quick and to the point! He was professional and exact. However I was very disappointed with the warranty and backing you have for your product! Not sure that a 6 month warranty on the sole coming up is realistic. Usually when you buy a good pair of shoes you don't have to look at the sole for problems, because I have never had a sole come up on a pair of dress shoes I have owned. I guess I better be more careful with the other pair I bought. Oh too late it has already been 6 months.

The shoes are poorly made the material is cheap they charge you when you buy the shoes for the opportunity to even return them and then when you try to return them, they give you the runaround and charge you a 10% restocking fee. They are so poorly made that they should be ashamed even to sell them for $2.99. Any reviews that say they are great our lies! when I opened them up, I was hoping to have a nice pair of shoes for the $99 price tag what I got was two pieces of leather that weren’t even stitched together. They look like a cheap pair of Chinese dollar $.99 shoes what a joke they are. gatsby has asked for more details and have asked for this review to be taken down. Ok the workmanship is poor at best. The back and sides of the shoes have two pieces of poor quality leather that are not even glued, stitched together they are not finished to be round at the heal they are kind of square at the heal and the pieces of leather are not together but separated and thread is hanging from all the stitching around the entire shoe. Some of the perforations on the shoe are not completely punched though and you have to use a punch to complete the hole. I wish you could post pictures on this review I’m sure they don’t let you or people see just how terrible the shoes are.

Quick response time. No resolution though. Still don’t have the product and there has been no update on it for 2 weeks.

I bought a pair of shoes and absolutely loved them. Got a lot of compliments as well! Unfortunately, one of them had a minor defect. I sent an email to support and got a response very quickly with detailed information on how to get the issue resolved - at no cost to me! It's great to know that the company will stand behind their product and more importantly, support their customers when there is an issue.

I shared a potential design concern with Gatsby Shoes’ customer service center; Angeline received and responded to my message almost immediately (a surprise, being it was the weekend). She graciously acknowledged and addressed my concern, up-channeled it to the design team and quality control, then responded again promptly with another update on the outcome. Her character and kind demeanor were impeccable. She even offered me a significant discount on a future order for my trouble, something I didn’t expect. Angeline certainly put a positive, professional face on the company and their products.

Got the shoes and they feel great, note they are imitation leather