GatsbyshoesReviews of gatsbyshoes.co

3.11,396 reviews
Physical Aids

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Gatsbyshoes

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About Gatsbyshoes

Over 250,000 happy customers!

Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: gatsbyshoes.co
Website: gatsbyshoes.co
Category: Physical Aids
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Gatsbyshoes reviews

1,396 approved reviews, newest moderated first

Mike B.
Aug 7, 2025
Ordered orthopedic shoes and paid for…
Ordered orthopedic shoes and paid for free and easy returns just in case,and when I had to return them because they were too narrow I got hit 30 dollars in return fees not at all happy,very misleading
Response from GatsbyshoesAug 22, 2025
Hi Mike, Regarding your concern, a 10% restocking fee will be applied to your return to cover the costs associated with processing returns and restocking inventory. I would like to emphasize that our policies are prominently displayed on our website at https://gatsbyshoes.co/pages/refund-policy, and we encourage all customers to review them thoroughly before making a purchase. This ensures clarity and transparency regarding procedures in the event of any issues with your order. We strive to provide a seamless shopping experience, and understanding our policies beforehand can help mitigate any misunderstandings. We're sorry for the oversight from your end. -The GatsbyShoes Team
Kelly
Aug 6, 2025
Plastic junk!
My experience wasn’t bad . It’s just that the boots ( old town orthopedic leather boots) are not leather at all. My husband has been looking for a good /comfortable pair of boots and he thought these were it. He drives truck and he is in them for long hours. I should have looked into it more before ordering. I spent $111.00 because I also got the return protection on top of the$99.00 boot price and I’m only getting $81.00 back because of restocking fee. I think that’s ridiculous! Buyer beware these boots are nothing like the description and are plastic junk!!
Response from GatsbyshoesAug 22, 2025
Hi Kelly, We strive to provide the highest quality product offerings, and we’re sorry to hear that we did not meet your expectations. Regarding the restocking fee, please note that this information is clearly outlined on our website. We encourage all customers to review these details prior to making a purchase to ensure a clear understanding of how our policy works. -The GatsbyShoes Team
B. F.
Aug 6, 2025
It’s not what you think it is
I ordered a pair of shoes, confident that if I was unhappy for any reason I would be able to return them. This seemed especially to be the case because I was charged a fee upfront should such a return be necessary. I received the shoes, they were not sized correctly and had an overwhelming scent of high-grade plastic, not the promised leather. I returned the shoes, explained my reason and expected a full refund. I received a refund less $28, which was retained by Gatsby’s. I attempted to reconcile my discontent twice, to no avail. I would never recommend others order from Gatsy, unless you want to less than 75% of your purchase price if you need to make a return. A sad and disappointing first time experience.
Response from GatsbyshoesAug 25, 2025
Hi Bart, We’re sorry for any confusion regarding our Refund Policy. We make every effort to be transparent by outlining this information during the checkout process to help prevent misunderstandings should a return become necessary. We apologize if this detail was missed during your review, and we appreciate your understanding. We appreciate your understanding and cooperation. -The GatsbyShoes Team
Jim P.
Aug 4, 2025
Customer service
I had an issue with one of the pairs of shoes I bought. The sole for some reason started separating. I sent a photo and the next day got a complete refund. No hassle, no issues, just an apology and my money back. Totally turned around my opinion.
Response from GatsbyshoesAug 4, 2025
Thanks for sharing your thoughts and experience regarding how quickly our support addressed your concern Jim. We truly appreciate your understanding. – The Gatsby Shoes Team
JIM
Aug 3, 2025
First time visit!
First time visit. Will be back especially since you offer Wide as an option. I am 4E.
Response from GatsbyshoesAug 4, 2025
Hi Jim, Thanks for your interest in our products. We'll make sure to keep you posted once we have new sets of 4E offerings. – The Gatsby Shoes Team
TP
Aug 3, 2025
Great product, and even better customer service
My son has really loved his shoes. When we had a defect with the second pair we ordered, they were replaced within 24 hours without any question or fuss. We will continue to come back to this company.
Response from GatsbyshoesAug 4, 2025
We strive to ensure our customers' satisfaction. Your feedback helps us continue to improve and provide the highest quality products to our customers. Thanks for you trust in us TP. – The Gatsby Shoes Team
Derrick
Aug 2, 2025
Comfy shoes look nice poor quality
Bought a couple pair to occasionally use at work. Happy with the shipping and looks of the shoes but the quality seemed to be lacking for the price. Wore one of the pairs maybe ten times and the shoe came completely unglued from the sole. Contacted customer service to which I received a prompt and polite response telling me I bought them more than 6 months ago so they would not replace. Not mad about that just disappointed they lasted less than a year with less than ten uses. Buyer beware these are over priced and under quality shoes.
Response from GatsbyshoesAug 6, 2025
Hi Derrick, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Bird W.
Jul 31, 2025
Promised delivery on certain date
Promised delivery on certain date, delivered. Promised this would a comfortable shoe, delivered. Good fitting, stylish, have recommended to others, and that doesn't come easy. Try them, you love them.
Response from GatsbyshoesAug 2, 2025
Hi Bird, Thank you for your kind words. They encourage us to continue creating more reliable products for our customers. – The Gatsby Shoes Team

GatsbyshoesReviews of gatsbyshoes.co

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GatsbyshoesReviews of gatsbyshoes.co

Gatsbyshoes reviews

Ordered orthopedic shoes and paid for…

Plastic junk!

It’s not what you think it is

Customer service

First time visit!

Great product, and even better customer service

Comfy shoes look nice poor quality

Promised delivery on certain date

About Gatsbyshoes

About these reviews

More in Physical Aids

Shower Bay

KTS Pooled Trust

IndeMedical.com

Paiseec Mobility

Gatsbyshoes reviews

Ordered orthopedic shoes and paid for…

Plastic junk!

It’s not what you think it is

Customer service

First time visit!

Great product, and even better customer service

Comfy shoes look nice poor quality

Promised delivery on certain date