GatsbyshoesReviews of gatsbyshoes.co

Bought 3 pair of shoes, I wear 13.5 wide none of them fit. I bought two initially, end up giving them to my son because they didn’t fit. Then bought another pair stressing 13.5 wide and they still did not fit.

So, I have received my order of two pairs of shoes, one brown and one black. I have some concerns and questions. 1st: As these are advertised as the most comfortable shoe, I was immediately offered the upsell of inerts/comfort soles. I thought, why would I need them, these are the most comfortable shoe ever. They have arrived, and, the soles are just average at best? Did you deliberately design them, so as to need the insoles? If so, why advertise them as such? Disappointing to say the least. 2nd: Brand new shoes. Why do I have to go purchase shoe laces? I know, I know, they came with laces. But, these laces are scarcely long enough to tie the shoe, and because of this, come untied frequently. Again, are they deliberately cost cut? Brand new shoes, and I have to go to Walmart to get longer laces. Again, disappointing to say the least. 3rd: While brand new, and time will tell, I am underwhelmed by the design/construction of the shoe. I only wear these shoes to work, which I am on my feet all-literally all- day. I hope I am wrong, but these do not seem to be built to last, and I can easily see them not lasting a single school year. I hope to be wrong, but again... prophesying disappointment. Finally, the return policy is laughable; unworn/unused, original tags, packaging, etc etc etc.... How can you determine "satisfaction guaranteed" without taking the shoes for a test drive? Restocking fees, after paying for the "upcharged return" guarantee policy. ? UPDATE 10/6/2025: The shoes have become exactly what I feared. They are uncomfortable, have actually made my KNEES ache, and soles have worn in a weird fashion- making my feet feel like they are walking on a side facing incline. Truthfully, take the $180 (plus $10 money grab for easy refund) and buy lottery tickets. At least then, when you throw money away, you have a chance to get rich and retire. Wildly disappointed in my purchase, and if I could take stars into the negative, I would.

Order was easy to complete. Payment was without error. Product received as ordered. Due to defect a replacement product has been approved.

Horrible. The shoes fell apart after only a few wearings. The leather split and separated from the sole on one shoe. Customer service was nice but unhelpful. Their reply is not factually correct. They have not reached me using the contact means available to them or attempted to reach me except with a number of promotional emails asking me buy more shoes.

I recently made a purchase for the Slip-On Orthopedic Leather Shoes (GTSBY419882), but it was the wrong size. I ordered 7.5 (41) but received size 8.0 (42). I was told the size 42 represents the size 7.5 and 8.0 shoe. I don’t understand how this is true because I’ve seen purchased at least 3-7.5 shoes with the European label size 41. I am really disappointed because I really liked that shoe.

I bought a pair of Black Gatsby Shoes in 8/24/2024 and they are not usable due to the Glue Lines Separating on Both Shoes an Separating on the left side of the Left shoe. I would like to get them replaced or a Refund of the Purchase price of $72.84 that I paid for them. They have had only normal wear. Please respond back to me. Thank you, Roger

If I could give it NEGATIVE stars I would, I have had my shoes LESS than a year and they have fallen apart already! Customer Service said "they cannot help me"

I haven’t heard from anyone