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Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Michael K.
Status of when order shipped and when order will be received. She was thorough and responded quickly.
Response from GatsbyshoesSep 10, 2025
Hi Michael, We appreciate your feedback about how seamless your experience with our customer support representative. Thanks for shopping with us. - The GatsbyShoes Team
Glenn C.
Well, I bought these shoes because they said they were bunion friendly and that you had wide sizes. I selected the widest available and a half size bigger than my true size and these shoes were still extremely tight and the toe box was not as large as I was lead to believe in the advertising. Sure wish you could have made the widths in the Exteded sizes larger. I was very disappointed and could not even wear them at the event I bought them for.
Response from GatsbyshoesSep 15, 2025
Hi Glenn, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Additionally, we can't find any purchase associated to your name. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
Cathy
Excellent. Needed exchange.
Response from GatsbyshoesSep 10, 2025
Hi Cathy, We appreciate your rating. If you need further assistance about our exchange process, please don't hesitate to contact us at [email protected] - The GatsbyShoes Team
Geoff F.
Shoes were way smaller than true size, they do not have my size and that’s on but when you charge me $9 for “free and easy returns” and the return is neither free nor easy, I have a problem with that. Restocking fee is BS. I’d avoid these people. Oh and the shoes felt very cheap quality wise too. I mean they are cheap so it’s to be expected
Response from GatsbyshoesSep 10, 2025
Hi Geoff, We truly regret that the shoes didn't meet your expectations in terms of sizing or quality. We truly understand your disappointment. We never intend to mislead customers. We strive to be transparent about our policies, including any fees associated with returns or restocking, and we apologize for the oversight regarding this information despite disclosing the details upon checkout. -The GatsbyShoes Team
James W.
The package arrived at SpeedX for final delivery without a street address. I have submitted multiple "tickets" to update the street address. SpeedX has not acted on any of those requests to fix the problem. I engaged customer service via the chat they provide many times over. I have a package residing at their site in Maryland without any progress for more than a week. I cannot review the shoes because I have yet to see my $100+ order. I found this experience to be completely unacceptable and void of integrity. I reaffirm my original review. Both manufacturer and courier have thrown up their hands as though they have no obligation to the customer. Do not bother making a purchase! Do not look for them to bother! I have all the email traffic necessary to substantiate what the reply seems to deny. Epoch denial!
Response from GatsbyshoesSep 11, 2025
Hi James, We apologize for any inconvenience you may have encountered. We have exhausted our resources to locate the order in question, unfortunately, we were unable to find any purchase matching the information that you've shared. We'd love to provide further assistance, please do not hesitate to contact us at [email protected] -The GatsbyShoes Team
Julio M.
you guys wonderful I recommended to buy shoes and anything else you guys so you are so professional you answer me right away thank you so much
Response from GatsbyshoesSep 5, 2025
Hi Julio, Thanks for sharing your wonderful feedback about how seamless our customer support in answering your inquiries in no time. - The GatsbyShoes Team
EB
The 10% restocking fee is really difficult to find. Then, when you process the return, they make the $8 pickup fee look like it isn't optional. And don't fall for the free returns bs. They still charge you everything. I mean, it's an online store that ships everything from China. I shouldn't have expected a quality experience. I would stay away from this company.
Response from GatsbyshoesSep 11, 2025
Hi Eric, Our refund policy, including information about restocking fees, is clearly outlined in our website. We encourage all our customers to review the policy before making a purchase. This information is also enforced during checkout for transparency, we apologize for any oversight. -The GatsbyShoes Team
Paul G.
Heal tore out in less than a year. By the time I contacted customer service they said it had been right at a year and they won’t back their product. They advertised as quality but clearly these shoes are sub par. Heal tore off and left a hole in the actual shoe. Only wore them maybe 50 times.
Response from GatsbyshoesSep 11, 2025
Hi Paul, We're truly sorry to know abut the heal tore out. We understand that shoes may develop signs of wear over time due to regular usage. After reviewing our records, we've confirmed that the shoes are unfortunately beyond our standard replacement period. We understand that this may not be the response you were expecting and we apologize. -The GatsbyShoes Team
