GarmentoryReviews of garmentory.com

I guess you either love or hate this company. I'm in the hate category. As I've seen now from the endless reviews discussing credit card claims made against the company, I would like to add that I also had to make a claim with my card company and reported them to the Better Business Bureau. Their return policy is woefully unethical. I followed their guidelines to a T and they still shipped my order back to me and refused the return stating that I had somehow gotten a microscopic yellow stain on the inseam of the dress, literally on the inside of the dress at the hem. It's unfathomable. I had the audacity to try the dress on and I guess that's grounds for them to refuse the return and refund. I personally would never order for them again, and I would recommend being very cautious about it to anyone else. In my correspondence with the company, which was grossly unapologetic and unhelpful, they asserted that they couldn't assume the expense of the return. Personally, I think that explains a lot of the issues customers have with them.. they're broke. I would describe this company as dishonest and their return practices are misleading and predatory.

I had exellent experience with Garmentory. I ordered something that was final sale and asked for exchange. Stuff was very helpful and allowed me to do so! Will shop again for sure, Thank you

I love shopping at Garmentory. I find designers and clothing I can find nowhere else unless I drive miles or take a plane. Garmentory takes me to Portugal and Spain and France, Montreal and LA and Denver and Vancouver. The photographs allow me to see and nearly touch what I'm buying. I find designers I know and designers I don't and my closet expands with their treasures. I've never purchased an item from Garmentory I didn't love. And the support is invaluable. I ask questions about sizing, I ask questions about color, and the responses come back in a flash. I've met some very pleasant people in these exchanges. I appreciate what a hard business clothing boutiques work in and I admire their courage, their commitment to design, their generosity with their customers. I wish I could say something bad about Garmentory. I can't. It's a blessing. Kent Jacobson

I made a purchase through Garmentory Wednesday evening and had my package in hand by Friday morning. Love that super fast shipping! The item fits great and is exactly as pictured. I also reached out to the Garmentory customer service team regarding an unapplied promotion as with first purchase through their site you should receive $10 off. This was not applied to my first purchase. When I reached out they sorted me out quickly and applied the $10 credit back to me! Amazing customer service. To sum it up, Garmentory has a wide array of fashionable items with a fantastic customer support team behind their ops and lightning fast shipping. 10/10 will shop again.

What a wonderful site. I love the idea of having a single shopping destination for so many indie brands and small business boutique. It's becoming so hard to buy unique and high-quality clothes these days, and for small brands it's especially hard to find who stocks them. Moreover, I'm trying to shift more of my purchases to small businesses, and Garmentory makes that easy. I love being able to go on their site and purchase from a small business even when I'm buying well-known brands. Lastly, the checkout process was super smooth and transparent -- no scammy practices like asking for my email without telling me why, or signing me up for a mailing list without me realizing it. I saw some bad reviews for their returns policy, and while that sucks, it also seems like people don't realize Garmentory is just a marketplace for other boutiques to list their items. I think of it as Fancy Ebay/Etsy in a way :). So it sounds like the issues were with the boutiques policies, and honestly with everything that's going on right now you'd think customers who have the money to spend on nice clothes would be a little more understanding of the constraints and challenges that small businesses are under. I bought something final sale and if it doesn't work out I plan to Real Real it. Anyway, I had a great experience and would recommend Garmentory to anyone!

I ordered something that was less than ideal and their customer service couldn't have been better. I wouldn't hesitate to shop with them again.

Really great selection, fast shipping and excellent customer service. From the latest items to sales I've really leveled up my look! Bought a bunch of menswear over the last few months. Thanks GRMTRY!

I bought gorgeous clogs which I love. There was a minor issue receiving the package (carriers fault) and the customer service I received was EXCELLENT. Love the site and all the great pieces. Fanda