GarmentoryReviews of garmentory.com

Customer service at Garmentory is the best. I recently ordered an item that was a sizing issue. Customer Service went above and beyond to resolve an issue with an item I had ordered. They were able to resolve the issue by arranging an exchange. Their patience and resolve and follow up rectified the issue quickly. I was so pleased that I will be using Garmentory more. Needless to say I was delighted with their customer service and very happy with my product choice - I highly recommend them - the best of the best.

Dont use them..they are 3rd party and have the worst customer service. Also they are not on the buyers side when a damaged item ia recieved..i bought a pair of shoes that came damaged they told me to send then back , mind you within 1 day, they gave me 24 hours to send then back beacuse of a 14 day window, BUT it took them that long to reply to my email about the damaged item They are denying the refund because i returnd the shoes in original shoe box and not another box...lol..never use them

I never thought I would write a bad review of a company that supports small owned businesses like myself. However, I need to WARN other people from purchasing from Garmentory. I received an item on the 28th of May and it was in poor quality, not what I would expected, so I asked for a return one business day later, 31th of May. The customer service denied me a return, saying my 7 day window of return started when my package arrived to my post office. I live rural and only visit my post office once a week, especially during Covid-19 restrictions, so my return window was closed BEFORE I even picked up the package (!) according to Garmentory. DHL tracking shows clearly package was delivered to me on the 28th! Please be aware, this is not a serious company with a friendly customer service! I needed to open a Paypal-claim to hopefully be able to return and get my money back!!

I ordered a pair of sandals in the wrong size, and despite it being a final sale item and completely my fault, customer service went above and beyond to help exchange them for me. Would definitely recommend garmentory and I'll be back again :)

I ordered a paired of shoes from Nisolo through Garmentory. After several weeks, the package hadn't arrived and the tracking showed there had been issues with the shipping. I contacted Garmentory, who said it wasn't there problem and that it was Nisolo's -- but Nisolo said they had no idea why Garmentory claimed that, as it was Garmentory who had shipped the item. Garmentory was incredibly rude about the issue and refused to look into what had happened. They also refused to issue a refund after more weeks passed. Eventually, the parcel somehow ended back at Garmentory, and they still refused to issue a refund until I called and had another stressful conversation with yet another unfriendly, very arrogant staff person. The company has zero customer service and are weirdly aggressive about questions, and unscrupulous about refunding your money when you don't receive the product. Just too dodgy.

Great selection of clothing from talented designers! Love to support small businesses. Fantastic customer service-quick response and fast shipping from a recent purchase. Will continue to shop, and spread the news to my daughter and friends.

Bought over $2000.00 of clothing from several companies including Rachel Pally. Clothes were generally terrible. Thick material like sailcloth. Photography does not represent the items. Styling and stitch work very poor. Do not buy here.

Worst customer service EVER. One of the pairs of pants was missing from the order when I received it from UPS and the other was 1) the wrong item, as the listing specified no pockets on the pants, and the one pair I received had pockets and 2) definitely mislabeled as the wrong size. I was told there would be a UPS claim filed for the damaged packaging/missing pair of pants, and I have yet to hear anything back about the fact that the vendor sent me the wrong pants. I sent multiple photos both of the packaging that was damaged and the pants that were not the ones I ordered. Customer service just stopped responding to me altogether after I sent photos of the packaging and pants! Garmentory clearly could care less about making it right when they mess up - don't shop here!