GarmentoryReviews of garmentory.com

First time customer. Bought a pair of shoes on sale that I was very excited about! When they arrived, they were far too small, even though I ordered my usual shoe size and I also measured my feet to check against their size chart. I guess I didn't find the "eligibility for return" to pay extra for on the checkout page (or it wasn't there?). I was honest and asked for a refund/exchange/credit, but was immediately denied any type of customer service other than: "We are so, so sorry about any inconvenience this poses." Well, duh! Why on earth would someone gamble on purchasing a pair of shoes online that cost $150 on sale unless they wanted to nail them to their wall as installation art? I have purchased many pairs of shoes from online sellers and have never encountered anything like this. This may be the absolute worst business model on record with ZERO customer retention goals. At my request, they seemed only too happy to delete the account I signed up for. No offer of any incentive to stay. I'd steer clear of this business unless you absolutely know the brand you are purchasing and how their merchandise fits.

Stephanie fterniatis I purchased Nili lotan cobain shorts and they didn’t come on time so they were returned! Still to this day I haven’t receive any refund and they have received the goods and sold them to another customer with out refunding me USD 245.00…. How unethical is that for a company…. Very poor customer service experience Never to purchase again …. Just a reminder to all customers be careful….

sold me a jacket for which i was super excited on a good sale. took my cash. a couple days later canceled due to inventory error on their end. bummer. annoyed that i heard about it from my credit card before them. annoyed that i got a generic pawn off email from them. annoyed even more that they offered to help find me other stuff-- not the time for the presumptive sale... and it's a bad presumption, since i'm super unlikely to shop there again at this point

After paying $15 for shipping and $9.07 for protection….I was Forced to pay a tariff of $58 or the company would Abandon my 450$ package of shitty clothes i ordered

Garmentory is an unethical brand and SEEL is a total SCAM! They are like many insurance companies where their mission is to NOT pay you even if you have their insurance and never received a package. Here is my situation- I bought a sweater for my daughters birthday from Garmentory. Garmentory uses SEEL as their package insurance- which I agreed to. My daughter never received her sweater so I made a claim to Garmentory/Seel. After no less than 10 emails back and forth between Garmentory and SEEL - SEEL told me that they refused my claim because I didn't live within 5 miles of where the package was supposed to be delivered. WHAT??? You mean their insurance doesn't work if I send a gift to someone? Where was that ever documented?? So I then had to start the entire process having my daughter submit the claim since her house is where it was supposed to be delivered(this made no sense to me). They then said that she would have to set up an appointment with a notary to validate she didn't receive the item. My daughter is working on set(she works in entertainment in LA), 14 hour days during the week and cannot get on a call with a notary while she is working. She doesn't have a day off until the end of August. They said she had to get on a call in the next 7 days. This is crazy that they would require the proof of burden to be on my daughter, this is why I got the package insured. To make matters worse, I ordered another sweater for my daughter because I was sure that Garmentory or Seel would provide me a refund. So I have now paid for the sweater twice. I did get the 2nd sweater delivered to my daughter. I even went back to Garmentory and requested that they intervene. They received two payments from me. Clearly I wouldn't have ordered the sweater again if I had already received it. Garmentory refused to accept any responsibility or acceptance that this is damaging their brand. They refused to give me my money back either. Thus, I called my Chase Visa card- submitted a fraud and they took the money back from Garmentory for the first sweater and gave me a refund. I will never support Garmentory as a brand and will make sure I NEVER choose SEEL to insure any package I ever have delivered. They are a fraudulant company. I don't understand why all of these retailers are making the consumer pay extra now for insurance. Why aren't they responsible for the delivery of their packages? Just another way for taxing the consumers. VERY sad.

I ordered the incorrect size accidentally and requested an exchange. The item was listed as final sale on garmentory with the exception " Exchanges are subject to each boutique's unique policy and item availability” The store's policy is "We will gladly accept returns or exchanges on unworn items with original boxes and tags within 7 days of delivery." Garmentory refuses to honor the exchange or answer my questions.

What an absolute NIGHTMARE of a return policy!!! It's the exact opposite of easy on customers! To not have the payment easily returned to the card used for the purchase and instead the only UNACCEPTABLE so-called options are PayPal, venmo, or direct deposit, is a cruel joke!!! This is my first and 100% last time ever ordering from this horrible nightmare of a company ever again!! Buyers beware!!!

I had a very disappointing experience with Garmentory. I purchased a shirt for my sons birthday for $183 and paid $15 for shipping at checkout. However, before the package would be delivered by DHL, I was required to pay an additional $67.25 in customs and import duties before I could receive it. The company states that customers must acknowledge these additional charges and check a box before placing an order, but I never saw any such disclosure or checkbox during checkout. Had I been clearly informed of these substantial extra fees, I would have reconsidered my purchase. Unexpected charges totaling over $70 beyond the advertised shipping cost left me feeling misled and frustrated. Transparency about international shipping costs and import duties is essential, and my experience fell far short of that expectation. I would not purchase from this company again. Also, customer service is lacking and I will repeat I would NEVER purchase from this company again!