Garden WindsReviews of gardenwinds.com

Deceitful, thieves I found the exact canopy I needed on their website, ordered it though I knew at the time the price was ridiculous. The canopy I received was NOT the item depicted on the webpage. Have already sent back and forth 5 email correspondence trying to correct the purchase. They keep you running in circles wanting more information, photos, dimensions, manuals, etc. You will never get a refund or the correct item, all I am asking for is the one depicted in the photo on their webpage, beware!!! they are crooks!!!

If I could give a zero I would. I purchased 2 replacement canopies with tax and shipping it came out to $149.74, I received it and these canopies weren’t worth $20 a piece. It was very thin and it was garbage. So I returned them for a refund. So, in their website they claim if you use “Their” label that’s enclosed, they will deduct $10, sounds reasonable, but I decided instead to purchase my own label, and they still deducted $10??? Ummm, excuse me, I PIAD TO RECIVE IT AND I STILL GET CHARGED $10. !! I asked why is that and no one could give me a straight answer. Karma will get those thieves!

Was only on gazebo 3 months this summer when taking down for HORRIBLE,HORRIBLE PRODUCT! Was only on gazebo 3 months this summer when taking down for fall, it was dry rotted, and tore everywhere. We had waterproofed it as recommended. So disappointed. Contacted Garden winds for warranty coverage, they gave option to rebuy for 29.00. So we did. The replacement for the replacement gazebo has only been on 3 weeks now and already has a horizontal 3.5’ split In it. Contacted gardenwinds, they say there is nothing they can do as they already sent a replacement once is all they help with. Wehave no trees in our yard, and live in Ohio not the desert to dry it out. HORRIBLE,HORRIBLE PRODUCT!

Purchased replacement 3 years ago, first one was somewhat better, we went through great efforts to store it properly end of summers, it now has holes and you could see where it is starting to shred in other areas. Was told by the company that these only last between 1 - 3 seasons only! Would it even last a season if one lived in warm weather and had it up all the time? At $204.99 USD a pop to replace...it’s a money grab! Cheapest thing ever, first time I’ve purchased from Garden Winds and needless to say, my last. They are not a reputable company who stand by their product. Go buy from reputable, honest companies!

This is my second time buying from them my first one was purchased in May 2018 I would have proved it and UV protected it with Sprite put it up for May to the end of September folded up nicely put it in a plastic bag and stored it in the basement until next season this year in 2020 we put it up we had a light wind storm and it shred it call the company nothing but heartache how to buy a second one they couldn't even give me a discount and it turns out this is the only company who makes these replacement parts for home Depot canopies my suggestion go elsewhere and buy your gazebos don't buy from home Depot because this company is the only one who can replace the canvas

Unbelievably Inferior products and belligerent customer service - they're always right, you're always wrong. Their replacement canopies are garbage. Here's what to expect: 1) They are unlikely to fit. leading to even moderate rain bellying up and stretching out the top, making it useless. 2) If you buy a dark color top, it will fade to pink in a few months (I live in NJ, not Equatorial Africa) 3) They will rip in a mild wind, and will turn to dust by the end of the season. This company has a well-deserved F rating at BBB. They do not even bother to respond to negative reviews on Amazon (or BBB). Once they have your money, you are stuck with their garbage product. If you buy one on Amazon - FROM THEM - their 6-month "warranty" featured on their website does NOT apply. You are stuck w/ Amazon's 30-day return policy. I bought a canopy in Feb. but didn't put it until May. It failed in the first mild rain. Altho being inside their "6 month warranty period", they told me to stuff it; it's my problem. I jumped threw all their hoops, providing photographic evidence, etc and it meant nothing. Having bought 4 previous replacement canopies and several other items from them over a 10-year span, they treated me like dirt instead of a valued repeat customer. I hope you enjoy my $150, Mr. Yim.

Ive purchased 2 replacement awnings in the past from them. They were great, no issues. I needed to purchase a new one this year and when i put it up, it collected water in one spot. I contacted Garden Winds and they wouldn't exchange it . They told me they couldn't guarantee that the next awning would'nt do that too. THAT says it all for this company. Even they think the awnings are not made correctly. Terrible company!

This is my 2nd order for a replacement canopy over 7 years. After I put the new canopy up it was too small. I wrote to them over a 2 week period sending photos and documents they said they could not help, I asked if there was a problem with manufacturing but they would not answer. Poor manufacturing and Poor customer service.