Garden WindsReviews of gardenwinds.com

I would never recommend this company for anything.

Purchase a new topper for our cabana in April 2014. Took it down and stored it from November to February. So it was used outdoors 10 months out of the 1 year 7 months we had it. And it is trashed rips everywhere. And we upgraded to the better one. Don't waste your money ! Talked to Gardenwinds and they offered 10.00 off a new one. Junk products don't waste your money !

I purchased in January 2014 a RIPLOCK FABRIC - Replacement Canopy for Sam's Club Sunhouse Gazebo It ripped on the second season of use totally fell apart called customer services said only six month warranty. Insulted me with a $15 dollars discount if i order another. Item is garbage and RIPLOCK fabric is complete garbage. DO NOT BUY GARDENWINDS will not stand behind their product!!!!

In November of 2013 I purchased a replacement canopy for my gazebo from Gardenwinds. Within a few months, the elastic ties that hold the canopy in place wore out, the corners of the canopy came loose, and one corner tore. The canopy had a one year warranty, so I contacted Gardenwinds in September 2014 about it. I sent them photos. They said they would replace the canopy with another, but they had discontinued that particular canopy, so I paid the difference to have them send me the "better quality" rip stop canopy. I received it in October 2014. This canopy is worse than the first one they sent me. The sides of the canopy aren't taut, in part due to the type of fabric used. When it rains, the sides of the canopy fill with water and sag. I tried fastening the sides with tie wraps, but even that didn't work. And, now, because the fabric is already stretched from the weight of previous rains, every time it rains, the canopy sides fill with water. I purchased this canopy for our vacation rental gazebo, so it matters to me that it perform as it should. But, even if I had purchased it for myself, I'd be VERY unhappy with the quality of both canopies. I contacted Gardenwinds about this canopy in January of this year (2015), to see if they would replace it, since it was even more defective than the first. They didn't respond to my complaint at all, so I e-mailed them again in April and sent photos. This month (May), I finally received a response, but they refuse to replace the second defective canopy. They weren't ugly about it, but they flat out refuse. I gave them 2 stars based on the TrustPilot guidelines, but frankly, I would gladly give them a 1 star. DO NOT SPEND YOUR MONEY ON A REPLACEMENT CANOPY FROM GARDENWINDS! THE QUALITY OF THE CANOPIES IS TERRIBLE!

"Item arrived different than pictured, and is at time of writing still the wrong product on their website. Customer service was unhelpful, trying to charge me for their error. Terrible company, you're better off getting OEM even at a higher cost than going through the trouble of dealing with this company. "

Canopy tops are not as they advertise! Ripped after 3 months of use and they refuse to replace!!! Instead they offer 20% off the next purchase! What a joke of a company

The canopy did not fit properly to begin with and after just one mild summer it faded, the grommets rusted, it mildewed and despite "riplock" technology it tore badly. What a disappointment!

Canopy Started ripping during 1st season and by the 2nd, all connectors were ripping. Previous GW canopy's, without RL technology lasted longer so I was expecting this product to be great. What a disappointment! GW did offer to repair the canopy or send me a 1 time replacement. I took the replacement but I expect that one to rip quickly also.