Garden WindsReviews of gardenwinds.com

Reading all the negative reviews, I agree in part, but they did provide me good service recently. Purchased a replacement canopy in 2011 and used it for 5 years. Fit perfectly and was of better quality than the original. I ordered a replacement last fall, for the new riplock fabric. It was on sale in the fall, and I had a good experience before, so I didn't worry that I wouldn't be able to install it until the next spring, after the 30 day return period was over. When trying to install it this spring, it was too small in all dimensions by an inch or so. Could not install it. While trying (maybe I could force it?), it started to rip a bit. I don't recommend that new fabric! Called Garden Winds - they could see my past orders and since the purchase was within a year, (and maybe because I was a repeat customer?), they offered to send me an 'open box' canopy of the fabric I used previously and was satisfied with, for $10. I expected a fight, but they were pleasant and helpful. Said they had no other sizing complaints like mine (surprising, or I just was the 'lucky' one who got a defective item?). In any event, I'm pleased with the resolution and expect the canopy they send me will fit properly like the last one did.

I had inexpensive patio cushions from Walmart for 10 years before I decided to replace them. I purchased Garden winds cushions for two lounge chairs and a small bench seat and the total was a staggering $700.00!! Okay, I am willing to pay as these must be really premium cushions. So they arrived 3 months later and looked really nice. HOWEVER, within three months of having them on a covered patio, they stated to get black mold on them. I contacted Garden Winds via there customer service email and never heard back. Did it again in the spring and they never contacted me back. Finally called and was told I am out of luck as my warranty was only for six months. So now I am stuck with super expensive cushions that I cannot use. The customer service person said she was a supervisor and was no help at all. DO NOT PURCHASE CUSHIONS FROM HERE!!! They are not water proof and get dirty easily and in addition, seem to have an issue with mold growing on them that will not come out.

I would give zero stars as that is what this product deserves! The replacement canopy says universal but does not fit -- it is poorly designed. Their image shows one type of attachment (shower ring type netting attachment) but in reality it is a zipper attachment which is totally impractical. They advertise themselves as Garden Winds Canada but have absolutely no ties to Canada - no manufacturing, no shipping, no customer service...so with my purchase of $200 US it cost me $50 shipping plus another $50 to ship the product back!! Ridiculous. Never never buy from this company!

Garden Winds gets an average review based on the positive experience we had ordering our first replacement canopy from them. The second experience included everything from a promise of shipment in a week from the order to an e-mail correcting the shipment to a back order with a 30 day wait time to a e-mail notice that the back order had been extended to late summer (July 30th). We chose to cancel the order only to find ourselves confronted with a disclaimer telling us we couldn't cancel the order as the order had been shipped and a e-mail giving us the tracking number was being sent. Calling the company and questioning the representative on the issue we were told the disclaimer was incorrect and that the cancelation would be honored via yet another e-mail. When these folks get it right they get it right but..when they get it wrong it's epic.

Look for a more reputable company to buy from...... I entered product number from my canopy on Garden Wind site. Their site suggested several options, I ordered and they sent the wrong size. I paid shipping to get the wrong product and paid shipping to return it. They refused to credit me charges for their error. Buy local, I would not recommend this company to anyone. They do not understand customer service 101.. If you use them, be prepared to lose about $20.00... When I returned the canopy, I sent pictures of the canopy I have and product number. Also, included a note to send what I needed.. They didn't want to correct wrong. I would have place another order and pay for shipping charges again. They stole from once, but not giving them a second chance and suggest using another canopy supplier. Darin Shiflett

Horrible company, they give a number for customer service but you get a busy signal- when I was able to reach their CS the next day - she was rude and unhelpful - Please, Please do not buy anything from these repulsive people.

We purchased a replacement canopy and netting from this company this summer. Based upon our dimensions and the description online, we hoped it would fit properly. Once out of the box and on the canopy, it was clear that the description did not match the product fully and it was not going to be usable. After taking removing the canopy cover, carefully brushing it and repackaging it, we mailed it back (with the never opened netting) and paid for UPS delivery back. They refused to refund us, claiming it was "damaged and faded." We even contacted our credit card company to get a refund and they still responded with the above mentioned statement. We are very disappointed in this company and its products and customer service. We are not without a product, and $168 plus another UPS charge to return the product. Since we inspected the product before returning it, we have a very hard time believing it was "damaged and faded" -- and based on other reviews, it seems that this company has less than stellar customer service; it feels like a racket.

We had 3 canopy's from this company.1 which was torn and 2 of which mold started to grow on. The first one that we had mold on we contacted them and they sent us another one, and now that one has mold growing on it and they are basically telling us that they cannot offer us a replacement or refund as this is a warranty canopy. Well if you know that you are having problems with mold on your Canopy's then why are you still selling them? We are in the process of contacting the Better Business Bureau due to them selling this products and knowing that there is an issue with mold. I would not recommend this company to anyone.