Garden WindsReviews of gardenwinds.com

Canopy was delivered quickly. However, it did not fit - and I was pretty upset considering I had clearly provided dimensions to them over the phone. After paying for shipping it back found they had deducted shipping, customs, etc. from the refund, essentially one third. Not happy at all.

My replacement canopy lasted less than one season in Tennessee. The color almost co.pletely faded out and it has rips at every velcro strap. Customer service says my issue may be because I have the incorrect top? It fit my frame perfectly? Besides that would have nothing to do with fading out?. My first (original top) lasted three seasons and never faded. I would never recommend gtardenwinds products.

Purchased new rip lock replacement gazebo top from Garden Winds, I had high expectations due to there hard line advertising on its strength and durability. Most cheaper tops last about 2 to 3 summers. Unfortunately this lasted 3 months! I called spoke to Robbie (nice person!). Told me to send pictures. I did. Called back and said they would sell me another top at 50% off! I asked to speak with a manager and I got LAUREN. She didn't listen to a word I said. Mind you I was not pissed off at this point. She basically read lines from a cue card or stated their normal rap. Not good enough. Why would I want a product that ripped in 3 months at 50% off. Still calm at this point. Asked if I could speak to someone over her that might actually listen and possibly humor me or resolve this matter. She said she is the top. It was like a bad Seinfeld episode! I said do you own the company? She said no. I said, Then there is still someone over you. She said no she is the person to talk to and hung up. Now I am pissed off! I"m from Jersey and we don't play that way! Called back and got some other so called Manager. She already had an attitude. Asked to speak to someone else that is above these two losers, just not in those terms! She said Email Michael the CEO, you can"t talk to him he is a CEO. Asked last name and phone number and she said he had none! Ok so I guess his name is Michael None! Yes I sound annoyed because I was at this point. Anyway I plan on filing complaints to as many places as I can including the BBB. And sending reviews to every site I can. I don"t believe this means anything to this company because if it did they would have handled it much better. I really wish I wasn't typing this and my gazebo lasted at least two summers. That's bad for the advertised rip lock material, but at least its better then 3 months. I found the owners name online Michael Yim. Its not Michael None afterall! I can't say he is horrible because I wasn't allowed to speak to him, Robbie is very nice. Lauren is a witch with a bad attitude and I would say limited educationally. I know some people may have had a good experience but I definitely did not. I wished I did. From my awful experience with this company I would not buy from them. And if you call and get Lauren hang up! She will understand, she is good at it. She is the DIRECTOR OF THE CALL CENTER or really DIRECTOR OF I DID NOT GET MY GED SO HERE I AM! Sorry after hard days work I did not need the BS I got from her. I feel better already! BUYER BEWARE!

Dealing with this company is frustrating and a waste of your time. First I send an email Att: Michael Yim and I hear nothing back. So I wait a week and send an inquiry asking if they were still in business as I had not heard from him, I receive an email from Michael Yim saying he was sorry that Amy was bogged down with other trade-in requests and that my trade has been approved. Amy would be in touch to arrange shorty. When after a couple of weeks I do not hear anything I send Michael another email asking what was happening. A couple of days later I get an email from Amy say...gee we're sorry we are working with someone else. Very unprofessional company. Don't waste your time

I received a replacement canopy with rusted hooks and stained poor quality fabric (not waterproof and very thin). When I requested a refund, they did not refund the total price I paid (40$ of shipment not refund) because I did not send a picture before returning the product!

One thing I have noticed is that Garden Winds only prints the 5-star reviews on their site! The two reviews I have written (at their request) never seem to see the light of day (shocking!). We were unhappy with our cover because it turned out to be not waterproof at all, something you'd think a gazebo cover would be! It's not even water-resistant, as one summer rain and our patio- furniture and all- got soaked. The gazebo material is also much thinner than the original, so it probably also doesn't offer as much protection from the sun. We'd return it but it is such a hassle to get it on and off, plus we had to add some gromits to make it fit, which I'm sure kills the warrenty. I don't know what we're going to do with it this winter, not that it will last the whole season anyway. I don't know why you'd even sell a gazebo cover that isn't waterproof; it's not like we all live in the Sahara.

I didnt even have my canopy op for a full year never saw snow and was shaded and the canopy did not hold up.Gardenwinds claims that it is 25% thicker but that is not the case. I sent in a complaint to the company and still waiting on a response. Do not buy here and save your money

junk - not even close to what they offered