Garden WindsReviews of gardenwinds.com

I should have read the reviews before spending $250 on the riplock canopy. Three of the corner gromets came off the second time I installed it. In other words, the canopy lasted one season! I just called customer service and they told me that any of their canopy covers are designed to only last 2 or 3 seasons!! The entire gazebo cost me $400. I spent $250 believeing the canopy would last longer than the original. The original one last three years. Absolute garbage. Do not buy from this company.

Just so everyone knows...the color of your original item will NOT match the new items they make. My patio cushions were not even close. They do not offer any assistance on a special rate to ship back, even when I wanted to exchange for a better color. I am totally willing to pay to toreturn the items, but they would not help with their corporate rates or offer any other suggestion. So, to ship cushions in the 3 oversized boxes they use would cost over $350-400 via UPS or FEdex...my set was ony $535 to begin with. SO...you better be sure you are getting exactly what you want, because its too expensive to send back!!

Since our original purchase we have replaced the Canopy twice and the Netting once. On 6/2/10 we ordered the replacement canopy and netting set. At the time of receipt we only installed the canopy since it was ripped and the netting was still in fair condition. The new netting stayed in the box and in our storage for several years. On 5/1/14 we ordered another replacement canopy. We still had the new netting in the box in storage. We received the new canopy on 5/3/14 just in time for a birthday party the next day. We decided to install both the recently received canopy and netting received 6/2/10. However, we found that the netting was defective. The corner tiebacks were too small to connect around the columns and the plastic rings were too small to snap shut around the net grommets. After only 2 years we again need a new canopy and thought we could resolve the old netting issue. I attached the two replacement orders for reference and also photos for review. I offered to send the netting back so they could see the problem with the netting. We are ready to order and spend $159.99 for a new canopy. We just asked them to send the netting free of charge or extend a discount. The fact is, Garden Winds advertised and sold a product that is the wrong size for our Gazebo. Regardless of the short warranty or the time lapse we are left with a $60 netting product that cannot be hung with the plastic rings sent or tied back to the columns. Garden Winds does not care about the quality of their product or about their customers! They will do nothing. Their prices are high and the quality is low. Bad customer service and management!!!

Garden winds has Dealspotr showing discounts linked to signing up for their emails but once you sign up the discount is not offered. after speaking to their sales rep. and the manager both deny any recognition or association with this site but when asked then how did i get linked and signed up to your mailing list they had no explanation . This is clearly car sales tactics .To me this shows a lack of credibility in the company marketing group and possibly higher up if this tactic is allowed to continue.

Riplock is a ripoff. My canopy looked great, but a huge tear occurred while taking it off. I find that all canopy replacements are junk also. They don't fit right and the cheap pockets for the rods always tear. But this 8" long tear happened above the pocket area. We are always so careful with our canopies, but this one was the worst for durability. No reason for it to rip.

Bought the riplock replacement for my 10X10 gazebo. seams ripped apart putting it on. They did replace it with a fight and the second one did the same thing. Don't waste your money!

I bought a replacement gazebo cover in Dec 2014 ... it's been completely destroyed in less than a year with the first winter winds (NOT a storm ... just normal winds) ... rip free whatever technology doesn't do you a bit of good (even if it did work) when the fastening straps break and stretch to 5x's their normal length ... She offered me a less-than-10% discount if I ordered another ... but only if I sent them pictures ... blah, blah, blah ... 6 month warranty ... for a product they say should last for 3 ... that'll tell you something.

I bought a Home Depot x Mediterra 10 x 12 Replacement Canopy (CNYY-HDLCM463B. Received it on Wednesday and 2 days latter recieved a email that it was on sale for $30 less. I contacted customer service and asked for a price adjustment. they said that the adjustment period was 5 days and I was 11 days so there was nothing they would do. If I returned it they would charge me for the shipping both ways on the return and no free shipping if I ordered again.. This is my 3 order with them and I am very disappointed with their customer service policy.