Full Spectrum LaserReviews of fslaser.com

Service was over and above. Issue was addressed and solved in the same day.. Keep up the awesome job. As far a my FS LASER PRO 2416 it meets and exceeds my needs.

BJ and the rest of the team are always responsive and helpful. I've recommended FSL to several people/institutions.

love the laser

Terrific Hobby Laser and good sized footprint 12 x 20. Very accurate, consistent and easy to use. I use it primarily for my railroad hobby and making items for sale. The RetinaEngrave software makes it easy to control power and speed and print from any Windows application. I absolutely love it. Oh, and I got great support from sales in trying to decide options and tech support in setting up the laser.

I was very nervous about this product at first because of a lot of negative reviews. My laser tube did come broke and FSL replaced it, hey things happen. After watching videos and reading the manual a few times i am so happy i stuck with my machine!! STAY PATIENT ..This thing is freaking awesome. I still have a lot to learn but if your motivated enough you will eventually get it. I look forward to getting more machines to advance my business. Thank you for nick at fsl for reaching out.

I would give FSL a star review based on their after sales service and support. That being said, the actual Muse works great (once I got it sorted out), there is good solid - well thought out engineering and manufacturing in the mechanical instrumentation. In my past experiences, there is a reluctance to help when / if they respond to a question in a timely manner, and often the response is some thing like this quote - "Unfortunately we are not equipped to assist you with computer related issues if the laser is functioning correctly." This was in response to a cache question about RE3 not working correctly on my workstation... You would think that they would at least try and help a little bit beyond the scope of the physical LASER cutter. I have had multiple bugs/problems from a Muse drive belt broken on arrival (unpacking) to difficulties in order fulfillment and getting supplies. I've been dealing with machines (high end Workstations, 3D Scanners, 3D Printers, CNC Mills & Lathes) for my small business Zip-Bit, Inc. since 2004 and FSL has absolutely the worst support I've experienced...

We really like our MUSE. We have had it for 10 months and things are going great. There was the usual learning curve as with any new technique but we have created many items that people love. From cards to photo to phone cases to a crystal snowflake pumpkin carriage. The more we use it the better the items look as we perfect the settings. We had one unusual problem but tech support worked with us to resolve it in a timely fashion. Also we get a lot of useful information from the weekly live show on Facebook, new ideas and ways to use the MUSE more efficiently. I would recommend the MUSE to anyone looking for a good hobby laser cutting and engraving machine. John R Deszell

We bought our MUSE about 10 months ago. I can’t say it’s been smooth sailing, BUT I can say any problems I had were “Operator Error”. Machine wise, we’ve had no problems. I’m the artistic one in this duo and my husband John is the brains of the operation. At this point, we are not using the MUSE as a business; but working in that direction. Real retirement is a few years off. Meanwhile, I plan on mastering the RE3 and Corel Draw programs to the point he’ll be asking me questions. We've had a few paying gigs but most have fallen into the gifting category. Last year was the year for weddings and babies! They all received personalized gifts that blew their minds. And I think some of them were priceless! Our Crystal Snowflake Pumpkin and Carriage for a December wedding was a smash success. We definitely have saved money by making these gifts when compared to items listed on Etsy. Next big project is making new name tags for our church and donor recognition plaques for outdoor use at one of the camps. I love the thrift stores and I’m always looking at items and thinking about how cool they would look engraved. My background as a women’s formal wear seamstress, gives me a built in network of potential customers. I have only 2 complaints. Well maybe 3. 1. I can’t cut foam core board. But that’s not it’s fault. 2. I wish we had bought a larger machine. But that was our decision and I’m sure we will upgrade in the future. 3. Nick and a Walker are only on once a week now. I really liked it when they had more shows. There is a learning curve. But the way you can allow your imagination to run wild, is worth the initial struggles.