Angela
Little known laser company not worth the drama or stress
Found FSL in an obscure post on a woodworking forum when I was comparing laser cutters. I had a Glowforge budget but really wanted a lower end BOSS. Full Spectrum Muse 3D seemed to fit the bill as a decent compromise. Due to poor phone service and an extreme dislike of small talk, I chose to purchase online. Since I signed up for the financing option, of course I received the sales call. Spending nearly an hour in the phone for a “discovery” chat-my goals & such, I was impressed with how personable the salesman was. I was left feeling there was a potentially good relationship being forged and when upgrade time cane I might go with an FSL pro model. Things changed for me so I no longer needed in house financing, I contacted them stating such. Still pleasant to deal with to get an outright purchase made. This is where it gets tricky. Our sales guy had been on vacation when we made the change. The first ripple was his brusque response to my having made payment. The next to no follow up on my requests to both shipping and sales for shipping info after the 72hr shipping window elapsed. With no apologies and a mention that I needed to “understand they did $1M in sales a month”, that my machine was back ordered 10-15 business days. Having worked for multiple companies that $1M a month is horrendously poor AND taking into account their price points, I wasn’t impressed. But, machine ended up shipping far sooner than I anticipated. Fantastic news, sadly that’s the only good news so far. I ordered the Muse 3D, it arrived in multiple packages due to the accessories that I purchased with. No big deal since it all came together. There was quick start paperwork and a link to the owners manual had already been given to me. However, between being poorly written(Spelling/grammatical errors) and outdated instructions pertaining to the older models, it was a 2 day job to get it set up. That frustration would have been enough for a less than glowing review. I called after day1 to ask about the misaligned bolt holes & how to work around to no response. We figured out on our own that 2 screws held the exhaust just fine, so the misaligned other 2 weren’t an operational issue. Then the crushing blow .. the gantry only moves along the Y axis, and not very well, freezing after jogging more than 3 times. I immediately sent an email to support after doing everything we could think of & 3 hours with no resolution, neither the software nor rebooting helped reset. And after visual inspection revealed nothing appearing damaged or broken, it simply seems as if the gantry isn’t getting proper power. So after realizing my business is set to go live in just a few days and I’ll have no product, I shot an email to our “account executive” aka salesman to see if he could extend help in putting me in touch with someone in tech support. Crickets. So I have a very expensive paperweight & a business opening that I’ll have no product for. Should have just sucked up the Glowforge & upgraded to the BOSS laser my heart desires. I’m giving this 3 stars for the ease of placing order & the machine actually looking worth the cost(had it actually worked, it probably would have been 5 stars). Ultimately though. I’d strongly suggest avoiding Full Spectrum Laser like your life depended on it. Should I get a prompt, satisfactory resolution, I’ll update but I get the impression business is run to void the 30 day money back guarantee. Return must be made within 30 from date of purchase .. not date of receipt. And if original ship schedule had held, I wouldn’t have received until well after my purchase date.