Full Spectrum LaserReviews of fslaser.com

Thomas Moore Moore is an amazing sales representative he was very quick to get my quote to me I had it within 30 minutes. From the day I ordered my machine and paid my money down I had my machine within five days delivered. Hooked it up and it works amazingly great. This is my second laser machine from full spectrum laser I bought a 24 inch laser three years ago and it is still going strong. Great company great support I’m 100% a full spectrum fan!!!!

I have owned 2 of their machines. The first one was a 5th gen hobby purchased in 2012 and then a Pro 24x16 in 2015. Their machines themselves are decent. The software is FULL of bugs and glitches that the company doesn't seem to care about fixing. But by far, the biggest problem with the company is the customer service and support. Any problem, big or small, is dealt with via email support only. They are slow to answer... you will only get one reply a day, so issues can take weeks to get resolved. Do not buy from them!

We have a Muse 3D 45W Auto focus and have had it for the last 2 years. We recently reached out to them to get some answers we were needed to assist our unit. All I can say is Fred and his team are 100% stand up people and always, always always help us in the best possible ways! Doesn't matter if we were just asking thousands of questions when we were learning how to use it or till now when we needed to update something. Super professional, kind and supportive. This is why we continue to use them for our laser needs!!

Bad company, bad products. The company treats employees so badly and management is so bad that it could really have a nice product, but they choose to just go for the huge profit instead. Mike is the worst of all. He lies and sleeps with employees. Not a nice place to work nor a nice place to do business with. Bad business and bad policies lead to bad product!! The reviews say it all!!! They aren’t good!

I am truly disappointed with this company. Zero help in support regarding the various laser settings. We had a very experienced employee who was trained on a china made laser, and he grew frustrated in trying to get this new laser to cut various wood with out burning. We contacted company for help, and there is nothing they can do!!! What a terrible company. They promise and promote stuff, all BS, and when you ask them to provide the proof regarding what they promoted.....crickets!!! Post here, and maybe we should consider a class action law suit against a company for false claims and advertising. At least maybe we can recoup our investment outlay. We have had the machine for a few weeks now, and engraving.....no problem. Works excellent. Cutting?? Nightmare! Anyone thinking of buying from this company.....I wish I didn't!!!

We had a deal worked out with Hans for a Muse 3D. After agreeing (I have the emails to back it up) to the deal we asked him to send over a payment link. When I looked at the link he had marked up the quote by almost $300. When I asked him about it, he said they pass the credit card charges to the customer. I told him I wasn’t paying anything more than what was quoted (with taxes and shipping). He refused to honor the deal so I went to another company to place the order for the machine. It arrived quickly, but upon inspecting the machine there was damage on the interior. These machines are supposedly QC’d at the factory. The damage to the interior was under a screen and also had to be accessed by a glass door (neither of which were damaged). Because the glass and lcd were I damaged, it makes me believe this was done maliciously in retaliation for buying from another company. Full Spectrum Laser has ignored all attempts to get this corrected. They refuse to send a replacement. They won’t take our calls. DO NOT BUY FROM THEM. Flat out crooks.

I have been using the PS36 for some time now and It works great but I am extremely dissatisfied with their software. Their products don't have any standalone software but instead force you to do everything on a terrible browser interface with very little customization and tools. This awful browser can only be ran off of the processing on the tiny computer inside the laser machine not even allowing you to use the resources of a expensive desktop computer. When putting images in the program it is so fuzzy you wont be able to see anything at a justifiable resolution making it nearly impossible to tune the settings on the photo. There is no way to add or change key binds, and I have emailed them asking to add that feature months ago with no signs of any adjustments

I bought the Hobby Muse- basic model for my middle school. I was having trouble with my touch screen, but I worked with Austin and I think it is now fixed. If you need service, ask for Austin- he is patient and knowledgeable. I am very pleased with the laser. It is amazing what this machine can do. This model is perfect for my classroom and I would think a small business.