Full Spectrum LaserReviews of fslaser.com

They make owning a decent entry level laser easy. In my experience, they have the best software in their price range. They provide a lot of educational material, and support in English, in the US via email and phone, which is helpful if you have non-urgent requests. Shipping turnaround and spare parts ordering could be easier, but the staff is knowledgeable and helpful. The machines provide good quality for the money and lower points of entry than their commercial competitors, but higher quality than the eBay-only vendors.

Takes to long to ever get any one on the phone.

I like my laser system and hope to use it for a long time. Some things to consider. 1. When I first purchased my laser system it didn’t work. There was a dent on the top of the main door and a misalignment of the magnet close switch. I complained and never got response. 2. Would like to see better documentation available. 3. Would like to see email updates on “how to” with different aspects of the system. 4. Would like recommended power/speed settings chart to make set-up and cutting quicker and easier. Sometimes spend too much time figuring out these settings. 5. Like the look of my system. 6. If possible would like alignment of mirrors easier to do. 7. Software is okay, would have liked to see some updates to improve use. 8. Would like to see a way of keeping notes in cutting files. IE: sometimes I cut different thickness’s with same file. A place to store the different speed/power settings would be nice. 9. Would be nice to see example files sent via email to see different ways of using. 10. All and all a nice system; as a Engineering Consultant I use the system a couple times a month. Thanks, John Ream Terminus Design

Had a bit of a hiccup at the start of a technical issue. Online response time was slower than average, phone support probably would have been better but our schedules never aligned to speak. Once I brought attention to the time it took for support they provided me with a discount and covered shipping on the replacement part. I appreciate the help and the discount. Shipping was super fast, part arrived next day.

I haven't had any problems with the laser at all. The only problem is I don't like the web based program. Not this one in particular, but any on them. Also you have to be in proximity to the laser for the program to work.