Full Spectrum LaserReviews of fslaser.com

We have a PS36 that required a new controller. The new controller lasted around a year before assistance was needed to help troubleshoot. A new PO was placed to get assistance, but even after paying them I have still been unable to get assistance. If you're buying one of these as a hobby machine, best of luck. Do not buy one of these if you are depending on it for work because as soon as you have an issue your machine will be down for months trying to get FSLaser support.

Initially customer service was good. I then began having trouble with my machine updating & customer service became absolutely horrible!!! After spending my hard earned money on a muse laser, after about 4 years my machine's hard drive erased itself & no longer had any programming on it. FSL had me to send it in to them for them to only tell me it could not be fixed & that they no longer sold parts for my machine. When I asked then what could I do as I had spent lots of money on my machine & that it was not that old. The rep on the phone only responded, "Buy another one". That's really crappy & bad business!!! I will NEVER do business with FSL again!!!! To all of you looking to buy a laser, DO NOT buy from FSL!!!!! WORST mistake I've ever made!!!!

Customer Service after the sale is terrible. I bought a Muse Titan worked fine for about 6 months... Maintained and cleaned properly but after about 6 months there started to be little glitches nothing terrible just annoying little stuff. A year in they got even worse and I reached out to customer support several times EVENTUALLY they would get back to you and then give you a little bit of truly useless information 18 months in the machine stopped completely would not even power on. changed the power supply still nothing. Customer support? Missing in Action. neven returned my emails calls nothing. I'm buying a Thunder Laser,,, Screw FSL you guys suck!!

I purchased one of their 12 x 20 lasers, almost a month after the machine went out of warranty, I had problems, now after over two years of sending emails and getting hardly any response, I am still siting with this boat anchor. Purchased machine in 2019, problems started in 2021 or early 2022, and have not been resolved yet.

“I called the Full spectrum to place an order, but unfortunately, they never responded back. I was put on hold for an hour, and when I finally got through, the representative’s name was Ashley. I was extremely disappointed with the service I received.” Worse company for tech support , and logistic

This company has horrible tech support who will often sell you something you don’t need or charge you 1500 for it when it costs 200. I literally bought a lcd replacement screen for 14$ shipping included when they wanted me to pay 350$ plus shipping. It’s obsurd. They also refused to give me any specifications on the broken screen I was trying to replace just so that I would be forced to go through them. That in addition to the issues I face with my Titan is more than enough reason that I would not purchase from then in the future. Beware. If you buy from them prepare yourself for a rocky ride. Response time is anywhere from 14 days to over a month I’ve waited.

This company has horrible customer support. We have used their product for over 2 years. We bought a new laser tube and it died within 2 months. When we emailed about the problem they took weeks to respond, would not commit to a video call time (even though they initiated that idea), and eventually ghosted us. Truly disappointing and expensive as now I’ve dropped hundreds of dollars on a part that does not work.

I purchased a Muse Titan last January. (Free shipping and no tax since I purchased from Ultimate 3D Printing Store instead of Full Spectrum directly, so I saved about a thousand dollars but still spent nearly $10k on this machine) On November 25th the machine stopped powering up. I tried calling tech support but sat on hold for about 30 minutes and then the call disconnected. I then opened a ticket explaining the issue. Three days later they responded to the ticket instructing me to take the machine side cover off and send them a video showing any lights coming on. I sent the video and... no response. I then sent a ticket reply asking if it is normal for a reply to take so long. Finally on December 14th they instructed me to remove the boards from the machine and mail them to FS Laser. Which I promptly did. By December 21st they shipped the repaired boards back to me. When I installed the boards the machine powers up but will not autofocus and the laser fires intermittently if I try to send a job. I updated the ticket explaining the issue and once again heard nothing for a week. Finally I called and waited on hold and got to speak with a guy who told me the engineers would be reaching out that day January 4th. It's now January 14th and I still have not heard back from them. Not sure what to do now. My warranty expires at the end of this month. I wish I had purchased a generic laser from China since parts and service items are readily available, and I wouldn't be limited to one company that could help with problems.