Full Spectrum LaserReviews of fslaser.com

Being a retired Coast Guard Chief i was looking for a product that would work well and be easy to run for my newly formed small business. after about a year of research we decided to go with the pro 48 machine. We are very pleased and now are waiting on the second machine which is going to be the pro 24 that will be used not only in the shop but also at shows and for eight week in Bush Gardens Theme park during their Food and Wine Fest which we have signed a contract to be a vendor at. i would like to say a big thank you to Scott and Lincoln for all their help along the way, also to Nick GO BLUE!!!!!!!!!!!!

The company is top notch from sales to service. I’ve owned a pro series machine going in two years and no issues. When I’ve had questions there were many staff members to help me out. And when you need a good laugh (and good advice) check out FSL TV the Host Nick and Waker are great.

I have the Muse Laser and Love it!! I use the Muse Laser for my Handbag Business. I make Cork Handbags accessories, and I use the Muse to help me cut out bags and wallets, engrave / cutout designs and laser logos among other things. Having the Muse as apart of my business has taken my handbag business to the next level and has helped me standout!! My Sales Rep BJ even called a few months after I Purchased my Muse to see how everything was going with my Laser which I was having a small issue and BJ helped me get in contact with Frank from customer service for my specific issue and Frank was awesome and helped me fix my small problem with no issues. I also love that Full Spectrum has a Facebook Community Forum for members to post what we make or ask questions. Full Spectrum (Walker & Nick) also hosts once a week live in Facebook a Laser Themed discussion to teach new processes and techniques. They also take live questions from Facebook and YouTube to help with anything we need. If I miss the live Session I watch the replay to make sure I didn’t miss out on anything important or new!

I love our MUSE! It’s been a fun 1.5 years, learning and creating. My wife has even taken over the machine and I have to ask permission to use it - haha. The online RE3 is intuitive and easy to use, really like no other laser software today. Really happy we went with Full Spectrum Laser’s MUSE, after tons of research; we made the right decision.

They make owning a decent entry level laser easy. In my experience, they have the best software in their price range. They provide a lot of educational material, and support in English, in the US via email and phone, which is helpful if you have non-urgent requests. Shipping turnaround and spare parts ordering could be easier, but the staff is knowledgeable and helpful. The machines provide good quality for the money and lower points of entry than their commercial competitors, but higher quality than the eBay-only vendors.

My wife ordered us an FSL Muse and we love it. When it arrived, it was packaged exceptionally well with only a minor ding (the top "shell" had popped free...not FSL's fault and easily fixed with some concussive maintenance). Was able to set it up and get the laser aligned in an afternoon. The software (RE3) is simple to learn and there's plenty of YouTube instructionals (from both users AND FSL). Also, Nick and the rest of the Customer Service team are quick to help out (they're a small team, but once you get to a rep they won't stop until you're squared away!).

Laser never worked right from day one. I worked with customer service extensively, and though they sent replacement parts it still never work and they were out of ideas and I spent many many hours replacing things with no success. It works occasionally, but most of the time I have to reboot to make sure the machine gets an IP, then when I start my cuts it freezes. Finally, even after upgrading to a double UPS they blamed the power in my building and left me hanging. It works sometimes, but super frustrating when it doesn’t. Would not recommend.

As much as I would like to give more stars it’s just not possible. The machine, when it wants to run, runs ok. The customer service is the worst of the worst. On hold for nearly 20 minutes every time, then the call drops. When you get through the help is adequate.