Full Spectrum LaserReviews of fslaser.com

Takes to long to ever get any one on the phone.

Works well when there are no problems or issues. But I give tech support a "zero".

If you are familiar with laser engravers this is a good machine. Technical support is lacking, and this has been a historic issue. If you have a full time job and this is a paying hobby getting technical support that fits into your busy schedule will be difficult. Took me over 5 answered/returned calls and 8 hours on the phone over a month long period to resolve an issue with a dip switch not properly set from FSL. This resulted in the loss of the primary customer I used as used as justification in my purchase. Any further issues I have had I have used other resources to resolve.

I like my laser system and hope to use it for a long time. Some things to consider. 1. When I first purchased my laser system it didn’t work. There was a dent on the top of the main door and a misalignment of the magnet close switch. I complained and never got response. 2. Would like to see better documentation available. 3. Would like to see email updates on “how to” with different aspects of the system. 4. Would like recommended power/speed settings chart to make set-up and cutting quicker and easier. Sometimes spend too much time figuring out these settings. 5. Like the look of my system. 6. If possible would like alignment of mirrors easier to do. 7. Software is okay, would have liked to see some updates to improve use. 8. Would like to see a way of keeping notes in cutting files. IE: sometimes I cut different thickness’s with same file. A place to store the different speed/power settings would be nice. 9. Would be nice to see example files sent via email to see different ways of using. 10. All and all a nice system; as a Engineering Consultant I use the system a couple times a month. Thanks, John Ream Terminus Design

Had a bit of a hiccup at the start of a technical issue. Online response time was slower than average, phone support probably would have been better but our schedules never aligned to speak. Once I brought attention to the time it took for support they provided me with a discount and covered shipping on the replacement part. I appreciate the help and the discount. Shipping was super fast, part arrived next day.

Our school has a strong Design Thinking and Maker Education program. We were fortunate to receive a grant to purchase a Full Spectrum 36x24 Pro laser. (We had been using a Hobby 20x12 for over four years.) The buying process was painless. I was pleased to learn that the 36x24 had been upgraded from 60W to 90W. The machine arrived securely crated and with no damage. I have four recommendations: 1. Note in your product description the dimensions of the shipping crate. It didn't occur to us at the time of ordering that the crate might not fit through a doorway. Fortunately, we were able to remove the divider between two exterior double doors to bring the crate into the building. Our makerspace also has double doors. Whew. 2. Apparently, the manual for the 36x24 is an adaptation of the hobby laser manual. The manual recommends that, if bubbles appear in the laser tube, you can raise one end of the machine to help clear them. This works great on a 20-pound tabletop machine, but not if the machine weighs 400 pounds. 3. Improve the control panel interface!! It's confusing on the 20x12, and no better on the pro model. 4. Use a bit more care in selecting the exhaust fan and air pump. The included fan and pump are cheap Chinese products--noisy and of questionable build quality. It wouldn't hurt to supply a longer six-inch exhaust hose, as well. Looking forward to getting to know the machine. G. Geis, Director of Maker Education

I have had several electrical issues with my Muse, but the service has been great making it work again.

They have room for improvement, but they made me feel appreciated as a customer. I was not looking forward to dealing with customer support, and was surprised how hard they worked to make everything right -- I went from frustrated to happy.