Full Spectrum LaserReviews of fslaser.com

Great product. Superior customer service. easy to use.

Found FSL in an obscure post on a woodworking forum when I was comparing laser cutters. I had a Glowforge budget but really wanted a lower end BOSS. Full Spectrum Muse 3D seemed to fit the bill as a decent compromise. Due to poor phone service and an extreme dislike of small talk, I chose to purchase online. Since I signed up for the financing option, of course I received the sales call. Spending nearly an hour in the phone for a “discovery” chat-my goals & such, I was impressed with how personable the salesman was. I was left feeling there was a potentially good relationship being forged and when upgrade time cane I might go with an FSL pro model. Things changed for me so I no longer needed in house financing, I contacted them stating such. Still pleasant to deal with to get an outright purchase made. This is where it gets tricky. Our sales guy had been on vacation when we made the change. The first ripple was his brusque response to my having made payment. The next to no follow up on my requests to both shipping and sales for shipping info after the 72hr shipping window elapsed. With no apologies and a mention that I needed to “understand they did $1M in sales a month”, that my machine was back ordered 10-15 business days. Having worked for multiple companies that $1M a month is horrendously poor AND taking into account their price points, I wasn’t impressed. But, machine ended up shipping far sooner than I anticipated. Fantastic news, sadly that’s the only good news so far. I ordered the Muse 3D, it arrived in multiple packages due to the accessories that I purchased with. No big deal since it all came together. There was quick start paperwork and a link to the owners manual had already been given to me. However, between being poorly written(Spelling/grammatical errors) and outdated instructions pertaining to the older models, it was a 2 day job to get it set up. That frustration would have been enough for a less than glowing review. I called after day1 to ask about the misaligned bolt holes & how to work around to no response. We figured out on our own that 2 screws held the exhaust just fine, so the misaligned other 2 weren’t an operational issue. Then the crushing blow .. the gantry only moves along the Y axis, and not very well, freezing after jogging more than 3 times. I immediately sent an email to support after doing everything we could think of & 3 hours with no resolution, neither the software nor rebooting helped reset. And after visual inspection revealed nothing appearing damaged or broken, it simply seems as if the gantry isn’t getting proper power. So after realizing my business is set to go live in just a few days and I’ll have no product, I shot an email to our “account executive” aka salesman to see if he could extend help in putting me in touch with someone in tech support. Crickets. So I have a very expensive paperweight & a business opening that I’ll have no product for. Should have just sucked up the Glowforge & upgraded to the BOSS laser my heart desires. I’m giving this 3 stars for the ease of placing order & the machine actually looking worth the cost(had it actually worked, it probably would have been 5 stars). Ultimately though. I’d strongly suggest avoiding Full Spectrum Laser like your life depended on it. Should I get a prompt, satisfactory resolution, I’ll update but I get the impression business is run to void the 30 day money back guarantee. Return must be made within 30 from date of purchase .. not date of receipt. And if original ship schedule had held, I wouldn’t have received until well after my purchase date.

The machine may a a good starter, but the single worst thing is the proprietary software that does not work with adobe products. The tech support is good, However you can buy a less expensive machine that does can use any software. Will not buy again.

The sales reps are great at following up and blowing your phone up until they get your wire transfer and banking information then they draft whenever they want no matter the contract you sign. They were not supposed to draft a $3,777.00 down payment out of my account until the 1st of march but decided to do it on the 3rd of February. When I contact the sales rep that sold me the machine all I could get is it was " their bad" and he would have someone get back with me from the accounting team. *******BEWARE ********** I am fearful of them having my ACH information at this point. They love to get you on the hook on the "end of the month" deals and then leave you out to dry. Charged over $250.00 to ship the machine and then sales rep won't email or call you back with tracking information. I am tempted to refuse the shipment and then find another provider if this is how Full Spectrum Laser operates sounds like the aftercare is not important to this company at all. Not impressed with their overall customer service at all.

We have had our FS Laser for 3 years. In that time I have replaced the laser tube, the power supply and have been told it was my fault by the "tech support" Needless to say, I would give this machine NO stars if it were possible. Virtual piece of junk. The machine keeps track of "runs" made by the machine. We have had 47 successful operations for this thing. VERY expensive per run when you consider we have spent almost as much fixing this thing as we did on the original purchase. The "Hobby 12x20" may be the most expensive paper weight in our shop.

I had read a couple bad reviews before buying my ps24 laser. After receiving it I can say None of those reviews are true! They have been amazing help and I wouldn’t buy a laser anywhere else! Todd has went above and beyond to make sure I had everything I needed to start my business! I have spend hours on the phone with Nick (tech) helping me set my laser up and get it running! I have created a connection with this team!

I wish I had been as lucky. This is for the Muse Hobby Laser. I have nothing but problems since I bought it in April. The power supply had to be repaired twice which means it cost me to send it to them both times. I have been busy getting my studio together and have not had time to devote to running lots of jobs. I would get the machine up and running, make sure it works and then continue working on the other things. When I come back to the machine some time later, I find I have another issue. I worked around them, now I can't. I've spent more time trying to work out issues than have it do actual work. I am not a dunce when it comes to handling these kinds of things. I've printed less than ten jobs on it. It does all sorts of strange things which I didn't want to call in because I didn't want to spend more money to send the unit to them. After RE3 2.0 got installed I can't use it at all. Can't get access to RE3. I've done factory resets, connected directly with ethernet to my PC, changed out cables, tried other computers. When it works you could use Raspberry Pi to run it. (Can't do that now either.) One time it wouldn't work on Chrome or Firefox or Microsoft Edge but then it started working on Edge and executing a file unexpectedly. Sometimes the Muse screen comes up, sometimes it doesn't. When it does come up it's actions are not always the same. It does odd things. The behavior is not consistent. I have ruled out firewall issues, ethernet cable damage and everything else I can think of. When RE3 2.0 got loaded I now no longer can use the machine at all. I sent in a message for support Friday night but won't be able to talk to them till Monday. I thank God I have not committed anything related to work on it yet. All I want is my money back. I spent a lot more money to have this unit over a Chinese version because I didn't want to have the issues. I feel I would have been better off buying the less expensive Chinese unit and get through its issues. Get outside of the warranty period and the thousands I spent will be gone. The unit I have is a lemon and I think I'm going to be screwed after the warranty period. I don't want to put any additional money into this. I'm ready to take my losses but I don't want to lose all my money. They get better than one star because they have tried to help me and went above a beyond this last time but I also demanded it. I suspect these guys don't like to hear me coming because I am one frustrated and angry customer. I feel like I've been suckered. 11/22/2019 Update - Got the control stack back. It worked the first time I turned on the machine. Then it no longer worked. It told me to contact support, which I did. Watched the videos made changes, double, triple checked connections. Now, while I don't get irregular behavior I get a consistent message telling me to shut down wait some moments then restart. It the problem continues contact support. I can not rely on this for business use. I noticed that at least one reviewer said about having a positive experience. I am glad for him but it does not make my comments not true. I am requesting a refund. I will see how they respond. How much money will I lose? I will post an update of how they end up handling this situation.

I was introduced to Full Spectrum thru a friend who has several of their lasers. After some evaluation I am so proud to be a part of the family. I decided to use the FS laser in our shop over a competitive brand due to the commitment to the customer. The resources offered including tutorials, guides, manuals, projects, YouTube videos, are almost endless and although new to the system, I feel confident, especially with the FS team to backup their product. I most recently talked with WM and he and the team are a true asset to the company. Thanks FS, let's get cutting.